Thetoyshop Reviews

Amazing customer service

Amazing customer service Ordered a toy it was faulty Contacted them and they were nothing but helpful Problem resolved so quick

Exceptional service

Exceptional service I wanted some extra unicorns for my unicorn dash today and Francesca has made this happen I am blown away by the rapid response time too Entertainer my toy buying heart belongs to you

Brilliant customer service

Brilliant customer service after an issue with the delivery company Problem resolved very quickly and replacement items already on their way Will 100 be shopping here again

Good Customer Service

I purchased a game from The Entertainer while away on holiday Upon returning home and opening the game I found that there were parts missing The Entertainers customer service team managed to resolve this promptly and were a pleasure to deal with I initially dealt with Francesca and later Nadia

A big thank you to Sharon Woking

A big thank you to Sharon Woking at the Entertainer store who helped me and my Daughter with suggestions for toys for my Grandchildren s Birthdays Her friendliness and knowledge of products and of sale items etc was 100 We will definitely be returning to this store Sharon you made a good impression on us today Thank you for your service

Vince to the rescue

I spoke with Vince regarding an incomplete address on an order I placed on Friday Vince was very reassuring and put my mind at ease having worried about it all weekend I was super impressed with his politeness patience and ability to amend the details on my order before evri attempted to deliver my order Thank you Vince

Customer Services

As now a granddad its back to ordering toys from the ELC had an issue with the online portal as my postcode was coming up as not in the UK I live in London W12 area called head office they took my details down a manager called me back but I was out and about and asked to be called back later the manager I was told was in a meeting so a lovely chap called Vince took over and investigated the issues it seems the W12 code is also one in Ireland IT investigated a fix was sent out I then processed my order late in the day and should arrive today and as I have 3 little people I will be a repeat customer Vince should be promoted to a customer services trainer role as to honest it was a pleasure dealing with him and my frustrations have subsided Thanks again Vince

The Swansea store has to be one of the

The Swansea store has to be one of the best stores in wales for both adults children Yesterday I visited the store with 2 of my grandchildren Scott was on the till he made my 2 year old granddaughter feel special As he took the time to make sure that her dolly had special treatment he even placed the dolly she had chosen on the sit that was behind him He was very chatty but not over chatty extremely polite helpful Please give Scott the acknowledgment that he deserves for 5 star service

Fantastic Customer Service by Lorissa

Fantastic Customer Service by Lorissa Anna We ordered an item on Amazon but fulfilled by The Entertainer the item was delivered to us but it was delivered to our recycle bin to keep it out of sight Unfortunately we didn t realise it was in there and the bins were put out for collection Anna at customer service was happy to offer a replacement and Lorissa also offered to replace and processed the new order Lorissa has sent me a new tracking number and the item has been sent as express delivery to reach me quicker than normal delivery This enquiry was dealt with very quickly over Amazon message Thank you very much