


Based on authentic user experiences
Vic
6731 reviews
N/A
8 months ago
McHenry IL Location - Worst Service Ever
I want to share what happened to me at The UPS Store today because I am sure it is not something that corporate would approve of I will give a synopsis of what happened At approximately 4 15 pm on February 13 2023 I stopped at the following store THE UPS Store 518 S Route 31 Mchenry IL 60050Phone 815 578-9340Store 4064This is what happened - I asked the attendant what options I would have to ship an envelope with one or two day delivery I handed him the addressed envelope - He asked me for my phone number and I gave him my phone number - He asked if I have been here before because my name did not come up in the system I told him I have been there many times - He then asked me what my address was I pointed to the envelope that I had handed him and told him it was on the envelope - He looked upset because he would have to enter me into the system - He then told me that I looked like I had an attitude He handed me back my envelope and said You will have to go to the post office Then he walked away from my counter to the far other counter with his back to me - I asked him for the supervisor He said that he is the supervisor I asked him for his name He replied Josh Is this your standard service for UPS Is this protocol for helping a customer I was refused service for trying to express ship an envelope I then had to drive to the US Post Office to mail my envelope I hope the owners of this store replace Josh asap before more customers get treated like this I am extremely dissatisfied and will let others know how I was treated at The UPS Store
Jack Hill
6731 reviews
N/A
8 months ago
The UPS Store 7577
I Purchased A Few Items By The 03 30 2023 Thurs-Day Around 2 30 P M Just Wanted To Apply Gigantic Complaint Opposing A Young Latino North American Male Clerk Having Average Build 5 6 With The Pretty Short Hair Early Mid Or Late Twenties Being Named That Has A Completely Sullen Behavior And Hates Of The Daily Grind But Will Never Quit Horrifying People Skills When It Allies To Card Machine Operation And Likes To Get Beyond Aggressive With The Continued Verbal Fighting By The Check-Stand Is A 100 Tyrant Bully As Far As Being More Than Narcissistic Enormously Oppressive With The Superior Approach Demeanor To Abuse With The Power And Run Of The Process Just Like A Crude Toward Others Degrading Apathetic Heart-Empty Negative Attitude Condescending Maniacal Syndrome Looney Irritating Diabolical Abrasive Callous Arrogant Monster That Really Enjoys By The Opportunity To Lambaste As Well As Chastise Poverty Stricken People I Definitely Contacted A Manager The UPS Store 7577 711 Stony Point Road Suite 7 Santa Rosa California 95407 Cell Phone Number 707-806-2700 That Gave Me Just An Empty Promise When It Comes To Discipline For Paltry Individual Being Named Of The A1 First-Clase Liability Problem
Michael McCoy
6731 reviews
N/A
8 months ago
UPS Store 2074 Worst Customer Service EVER
UPS Store 20745830 NW ExpresswayOklahoma City OK 73132From a look at the reviews There are SERIOUS issues with UPS Store 2074 that aren t being addressed by the franchise owner I sent a package from UPS Store 2074 15 days ago that was supposed to arrive the next day I was taken aback by the rudeness of the employees I usually use USPS Which I will from now on and fill out the information myself so I was unfamiliar with the UPS process The employee didn t ask me to verify the information and told me to SIGN HERE The package didn t arrive the next day I attempted to track the package to no avail I called the store for assistance and was treated rudely 15 days later I receive a very rude voicemail that the package had been returned because of no apartment number No instructions on how to proceed no have a nice day just hung up I went in to get the package and was told that I could not get a refund and that I would have to file a clam once again treated very rudely I went home and attempted to file a claim I wasn t able to I called to file a complaint about the service I received at this store 2074 and found out that 1 A claim isn t the appropriate course to follow the instructions I received from the store staff was incorrect 2 The apartment number was entered incorrectly by the UPS Store employee 3 That I CANNOT get a refund because I signed How about that Congratulations you ripped off a disabled veteran
Terribly treated UPS Customer
6731 reviews
N/A
8 months ago
UPS and USPS have become indistinguishable UPS used to be so much better
My sister in law left her phone so I sent it overnight Saturday delivery 165 00 from Gulf Shores to Pittsburgh The phone disappeared from tracking at 9 10 AM on Saturday July 29th It resurfaced on August 1st 3 days later As of today August 4th the tracking still shows that the package is waiting to be picked up somewhere in another part of Pittsburgh Thing is my sister in law had already been advised on 2 occasions to drive across the Pittsburgh metro area to get her package but it wasn t there when she got there She did finally pick it up at yet another location on the 2nd of August I went to he store today Orange Beach AL and was unapolagetically told here s a UPS number you gotta call them I did call Was informed Yeah it was a weather related thingy on Saturday too bad for you I will be writing some reviews locally too The shady treatment at the Orange Beach UPS store before the package was ever shipped was appalling I never do this sort of complaining but based on what happened the UPS Store experience apart from the UPS guaranteed shipping experience are both remarkable stories all on their own UPS shipping or UPS store Never again Ever
mijamijojuno com
6731 reviews
N/A
8 months ago
Got clipped
I sent a fax and purchased a small box of paper clips at a UPS store in Healdsburg CA my wife had already purchased paper clips so went to return the clips for a refund they have a no refund policy That s pretty tight and petty I m doing my faxing some where else
Brian Stephenson
6731 reviews
N/A
8 months ago
I went to the UPS Store on Silverbell
I went to the UPS Store on Silverbell Rd In Marana AZ yesterday to return an Amazon item dog crate that was folded up I didn t have the original box because it was damaged beyond repair when delivered to me This store told me the cardboard box to put the 43 inch long 28 inch wide and 4 inch thick crate was going to be 56 00 for the cardboard only lol I asked them if this cardboard box gets free Wi-Fi due to the price I was expecting anywhere from 8- 12 for the cardboard 56 Are they high
Hacim Llih
6731 reviews
N/A
8 months ago
TheUpsStore website obtusity FAIL
I had assumed that I could log into my nearest TheUpsStore com s website choose a PDF file of a product s warranty claim needed to ship it for repair or replacement upload said file and have it ready to print upon my arrival to ship item to manufacturer WRONG I m a very savvy geek type that is the tech support dude for many for decades now I was baffled on their utterly unintuitive website on how to accomplish this Hasn t happened once on the old Kinkos I used to use in my former business for years with no such obtuse website design
Andy
6731 reviews
N/A
8 months ago
The UPS Store 1500 in Okatie SC
I went here this morning with the intention to have them later ship a small package by UPS but first I needed it weighed to calculate the shipping charges inform the buyer so they can pay me for shipping first and then return with a printed pre-paid shipping label We are not professional sellers This was a household item There was no wait I was courteous But the woman behind the counter REFUSED to weigh the small package saying that if she weighs it I might take it someplace else to ship it Even when I explained that I needed to first tell the seller the cost and have them pay me first before I return to ship it from her store she refused to weigh it She wouldn t even tell me what it would cost to ship it by UPS after I told her the destination She was extremely rude and treated me as if I was trying to trick her by weighing a package It was fully my intention to return to this store and ship the item after the buyer first pays me for shipping and I pre-print the shipping label Now I will never do business with this store I will take packages to USPS or FedEx even if it s more expensive This UPS store has the quality of customer service you would expect in Siberia not in the usually friendly Low Country of South Carolina
glinda emery
6731 reviews
N/A
8 months ago
Mailed keys to a relitor in rust burg
Mailed keys to a relitor in rust burg Virginia September 28 2023 it was supposed to get there the next day Friday it did not get there until Monday October the 2 2023 i told them what i wanted the boss at the Decatur Alabama store on the belt line said the post office picked it up on that eve said i couldn t get my money back I told her I would never return to the store paid 52 00 people beware
Dale Cope
6731 reviews
N/A
8 months ago
UPS STORE Gun Barrell City Tx
UPS STORE Gun Barrell City Tx Had copies made Charged me 31cents PER COPY Is that what everyone else is experiencing I ll just make my own copies in the future Local business owner