Thevinylstore Reviews

I have not received my order

I have not received my order which was supposed to be in stock When I track it it says it s being processed The shop has not responded to my emails

21 Days to receive order

21 days later The endless dramas and unanswered emails were utterly ridiculous Here s a summary of my experience All orders will be dispatched within 3 business days False It took three weeks for my order to arrive All items stocked in the warehouse False Ten days after placing my order I finally received a response to numerous emails informing me that an item I d ordered was unavailable I was offered a substitution and assured the order would be shipped urgently Flat rate postage for unlimited items within Australia 12 95 Misleading The advertised rate excludes insurance which is automatically added based on the value of the purchase In my case shipping came to 27 85 Online support 24 7 False While their server may be operational around the clock actual customer service is sporadic at best Emails are only answered when it suits them Within 4 business days you ll receive an email with a tracking number Misleading Eleven days after placing my order and following the substitution of the unavailable item I received a tracking number from Australia Post However the status remained Label created by sender for a week prompting further unanswered emails Resolution through formal complaint After 18 days I lodged a formal letter of complaint threatening legal action through NT Consumer Affairs or the ACCC Response and shipment issues Following my complaint The Vinyl Store finally replied They claimed the package had been sent but was lost in transit I was told misleadingly that the matter was now between myself Australia Post and the third-party insurer Delivery and packaging quality After 20 days the records valued at over 1000 finally arrived The packaging was appalling a thin cardboard box with a single layer of budget bubble wrap Thankfully the records were undamaged but this was sheer luck Final thoughts This has been one of the most frustrating retail experiences I ve ever encountered While I m relieved to have finally received my records undamaged the lack of communication misleading claims and poor packaging make me reluctant to shop with The Vinyl Store again

Great promise - promises of service with problems just lies

Despite the great promises of customer service should you have issues on the website my experience was exactly the opposite After ordering a bunch of vinyl one came damaged in the post-pack with 3 others that were fine On raising this as outlined on their website the response was that they didn t believe it was sent that way and the recommendation was to commit insurance fraud by claiming it was damaged in the post Compounded by really rude responses I could not recommend these guys - such a shame

Very poor service

Ordered three vinyls for Christmas they arrived two days before Christmas with one record Christmas present missing No paperwork or communication I emailed and received an email saying I would get a refund no sorry or reason Have had trouble in the past and should have known better Won t use them again

Bought 2 Vinyls from the is company

Bought 2 Vinyls from the is company they both came in perfect condition and at shocking low prices the team I asked questions to came back almost instantly and answered the question quite well This is definitly a company I will buy from again

Competitive prices

Competitive prices prompt service packed well no mess no fuss Would buy from again Recommended

Prove the Critics Wrong

I bought some records from The Vinyl Store before I had read the reviews here which were less than glowing I panicked and tried to cancel my order but it was too late as they had already completed my order I emailed the company and trusted that they would deal ethically They did The order was processed promptly and sent within 2 days It arrived within 6 days all packaged very well and in perfect condition I guess they proved the critics wrong

Prompt and friendly service

Prompt and friendly service - all items safely packaged and delivered