Thewalnuttreeinn Reviews

AVOID AVOID AVOID

AVOID AVOID AVOID TOOK 240 from my account do not give bank details Rudeness and neglect of the situation from the staff Scammers

I have a visual impairments which makes

I have a visual impairment which makes it difficult to distinguish notes from each other at times I ordered a meal and mistook a five pound note for a ten or 20 to pay at till with a long queue behind me the lady who was on till said loudly and quite abruptly with little compassion or understanding in my opinion Why have you just only given me a fiver I had already starting going in my purse for more notes of higher value but as you can imagine I felt totally humiliated And said loudly I have a visual impairment so struggling to tell these notes apart The queue behind me were as horrified as I was at this rudeness The assis had grace to look a little sheepish and a half hearted sorry which in a customer facing role I don t really feel is good enough If she had been more patient and showed some kindness would have given you more stars as food was delicious and other staff on duty could not be more helpful in an organisation of your size this lady defo needs much more customer service training and also that patience is a virtue Not really up to a standard I m sure you would expect of yr team Was going to pop in again as this is my 3rd visit to this month for a meal but am understandably anxious about another experience like this I had the other ten pound notes ready for her she had no patience kindness or consideration

Disgusting disrespectable and aggressive behaviour by a bar individual at Walnut Tree Leytonstone

Disgusting disrespectable and aggressive behaviour by a bar individual at Walnut Tree Leytonstone I went for a quite drink and meal last night I was disgusted in this so called bar person On observation it seemed like she had real mental issues and a short fuse She was not at all focused on her task After ordering food I asked for a taster on an ale but she ignored me and started pouring a pint If she didnt hear me it was no big deal it happens When I told her again that I wanted a taste before making my decision she became extremely rude using abusive and foul language Her face changed and she looked evil When I told her that I didnt like her attitude and to calm down She toatally lost it and walked round from the bar area came and stood face to face with me saying come on then and ready to fight with me She is quite a big woman and I felt very threatened by her annaceptabe behaviour I told her again to calm down and that I was notvgoing to fight her I am a 66 year old pensioner and feel very angry and humiliated by her acceptabe behaviour Who the hell does she think she is She is just a bar worker with no people skills who likes to bully people She then walked away using load abusive language in front of other customers who also looked shocked I spoke to the manager who apologised for her behaviour and said she would talk to her later She was aloud to carry on serving customers Im not even sure that anything has been done about this incident I have reported this to Wearherspoon customer Services She will probably still be working there I believe her name is Mia I think the manager Julia could have handled it better People of this nature should never be employed in a public environment like this In fact Im not even sure if effective customer care people skills training would help someone like that especially when self-respect and respect for others is non-existent in a person I have been going to the Walnut Tree since it first opened many years ago Most staff have always been friendly and approachable willing to help This is the first time I ve ever come across a rude aggressive and disgusting bar member JD Wetherspoons really should have a better system when employing their staff Maybe thoroughly looking into their background before employing them Customers should not experience harassment by pub staff

best f king hangover food

best f king hangover food luv you guys to death

Great food

Great food welcoming staff Will be back with the family again soon

Great speedy service very polite

Great speedy service very polite staffAnd best roast ever with everything cooked to perfection

Lovely food and great experience

Lovely location and inviting style A great menu with lots of interesting options Food was very good and portions ample Service was attentive but not intrusive Overall a great experience

We enjoyed Sunday lunch there

We enjoyed Sunday lunch there We were booked for 12noon and had been warned that we had to vacate our table by 1 30 Bit concerned that we d be served in time to eat and vacate but needn t have worried Great service highly organised even though the restaurant was full Very impressive

Great place to take kids for food

The food was good Good little soft play and great value for money