The Wasabi Company Fresh Wasabi UK Grown Japanese Ingredients
Based on authentic user experiences
Nico
6730 reviews
N/A
5 months ago
Very disappointed customer service
Very disappointed customer service I ordered on 11Dec for someone s bday present Asked to deliver on 19th but was not sure if they can send on particular date so I wrote if you cannot deliver on 19th pls send on 18th I have to say I am not a native speaker But I meant that the item should arrive on 19th Because no one ask shops to send on particular date and arrive any day It doesn t make sense So obviously I meant to arrive the item on 19th However they misunderstood and posted the item on 19th with 2nd class Of course it didn t arrive on 19th I emailed them and found out that the item was not posted soon after I ordered I told them to ask me if they were not sure about my intention or English They didn t try to communicate with a customer at all and took words mistakingly They said sorry and will refund But they only made full refund when I emailed them second time I was waiting enough Then I noticed when they mentioned they would refund they didn t make process They said the person in charge was on annual holiday but it seems like they have forgotten to make a process To make matters worse the recipient got the item today 9th Jan finally and had to pay extra postage to royal mail Unbelievable They didn t even put right postage to send the item with2nd class Not acceptable such a bad customer service I felt so sorry for my sister in law Getting a late birthday gift and had to pay extra postage Hope they would give back her money immediately whatever she paid I thought their products are not too bad but nowhere near great customer service compare to Japanese authentic company So I am very disappointed I will leave zero star if I could
James Liza
6730 reviews
N/A
5 months ago
Poor customer service
Poor customer service I sent them an inquiry 2 years ago and they never bothered to reply Their partner in the EU supposedly is severely lacking in options and most of their products that I was interested in plants wasabi Japanese fruit trees are always showing out of stock A disappointment all around
Customer
6730 reviews
N/A
5 months ago
Delighted with both product and service from The Wasabi Company
I bought a a Yuzu tree from The Wasabi Company For the size of the tree the price was excellent and I m confident that what I have bought is a genuine Yuzu so many advertised as Yuzu trees are not The tree arrived in excellent condition big healthy and bursting with new growth It was packed very safely and securely and anchored in it s box so it couldn t move around and get damaged whilst in transit which is vital for safe transportation of live plants Providing a next day delivery service was the icing on the cake I highly recommend The Wasabi Company and would certainly buy from them in the future
Kevin M
6730 reviews
N/A
5 months ago
I love this company
I love this company Sorted all my presents for impossible to buy foodies Beautifully packaged as well
EM
6730 reviews
N/A
5 months ago
Ninja amazing customer service
I have to say that Chris and his team are really quite amazing at customer service His courier let him down totally not his fault and so he sent out now one but TWO replacement orders to make sure I get the items in time He followed up with me constantly to make sure I was happy and basically mad a crappy situation into a good one Ninja customer satisfaction skills Thank you Chris
Andy
6730 reviews
N/A
5 months ago
The products are of such good quality
The products are of such good quality you can tell the difference great flavours and the miso is so delicious I could eat it straight out of the tub Delivered very promptly I have been ordering for a while now all first class
Kelly Barnes
6730 reviews
N/A
5 months ago
Great place to buy Wasabi
Bought plants back in April and they are doing really well
M
6730 reviews
N/A
5 months ago
Excellent
I ve written so many negative reviews of everyone from Apple to Parcelforce but have decided that it s time to give praise I recently bought Okinawa black sugar from The Wasabi Company Well packed quickly delivered and exactly as described As someone with a series of vendettas against various shockingly awful companies it gives me great pleasure to praise this one
Mark Rogers
6730 reviews
N/A
5 months ago
Excellent customer service
Brilliant company selling unique and exciting products I had some trouble with the DHL delivery missed delivery slots and damaged package and Sofia at The Wasabi Company was incredibly patient and diligent in rectifying the situation Very grateful and will definitely be shopping there again
Natalie
6730 reviews
N/A
5 months ago
Excellent products and customer service
We ve been using the Wasabi company for several years now after seeing them appear on Countryfile We first started out with the wasabi mustard which we use with so many things when cooking roast beef roast pork cauliflower cheese to name a few and the lovely wasabi mayonnaise which goes extremely well with smoke salmon More recently we ve bought the smoked soy sauce which is another fantastic product and the Yuzucello is one of our favourite tipples in the house Nothing but fantastic customer service and speedy delivery - highly recommend this wonderful company