Thewodlife Reviews

Disappointed

I was going to buy a sauna after sending a message to the customer service they suddenly increased the price What a low move

Avoid this company

Avoid this company They artificially create high demand by delaying dispatching your order so they can sell you their priority dispatch option for 5

Shipping quality staffing

Wodlife products - not nice have bought a few items over the last 2 yrs and everytime the wodlife branded products have not been what I would expect for the price Material is cheap and doesn t last cut and fit of products not comfortable seams bulky Other brands - appear genuine and have meet my expectations specific to that brand Shipping -currrent order - ordered 8 days ago items are still being prepared for shipping When I contacted customer service the response was Thank you for reaching out to us We apologize for any delay you may be experiencing with your order As you may be aware we recently had a massive sale and received a huge volume of orders which has caused some backlog in our warehouse Our team is working hard to ensure all orders are packed and dispatched as quickly as possible Mmmmm if I was running a company or even a store and I knew I was having a massive sale I would put on extra staff or give staff extra hours to cover the demand I do not accept this as a reasonable excuse for such a delay in packaging and shipping products Returns - I have done 2 returns over the last few years and what a hassle have to pay for the return and the process is not easy Sorry wodlife but I will not be purchasing again from you through your website

Absolute terrible communication

Absolute terrible communication Waited way too long for my item to arrive over 2 weeks The item was on hand at wodlife too Just really disappointing service and online customer experience in general Will never use website again

I received dusty old hat

I received dusty old hat there is item missing and this is the second order they gave me wrong size Cassie McCartney the customer service manager is rude and liar

Never again will I buy from this business

Overpriced products extremely slow processing and postage times Customer service was atrocious with Maddy appearing quite rude and condescending Won t recommend this business to anyone nor will I support them in the future Tried to rectify the issue prior to leaving reviews but Maddy made it quite clear they are not interested in feedback or willing to rectify any issues

Order delayed Shipping

Placed an Order 1 week ago states the estimated delivery would be 20th-25th Sept Been a few days and no email about it s packed on its way have sent an enquiry about the process as i also paid for express shipping didn t tell me the progress about it just said they had a massive sale which is making them falling behind funny thing is they always send out sales promos via text email so very hard to believe can t add google review must have turned it off

Order may or may not arrive

I ordered and paid for some dumbells 4 weeks ago and still have not received them The website did mention a potential delay of a few days to dispatch but it took about two weeks to dispatch Once the product was apparently dispatched the freight tracking has not update to show the location for over one week The expected delivery date was over one week ago Despite contacting the freight company and wodlife twice wodlife keeps on just saying there are delays we can t do anything The freight company still hasn t bothered to track down the item This is my second time ordering with wodlife the first time most of the order never arrived and I had to request a refund after a few weeks I am beginning to suspect these guys actually don t have stock or otherwise have very poor stock management systems This has been probably my most frustrating online shopping experience

Pretty poor service waited so long wasted my money for a poor product I can t even use

I agree with the review about the add on insurance - it s sneaky confusing it takes a bit to work out how to remove this surcharge before paying but it s possible Also agree with the review about the clunky terrible website I didn t check about returns bc I m so used to free returns these days However their returns fee costs more than the original postage I checked their sizing guide and purchased on the small size but what I received was too large and unusable Returning it would mean that I ve wasted half of my money on a poor quality item I d rather give it away Additionally the website didn t say they had shipping delays - only after purchase they emailed me to say it would arrive whenever they could do it Pretty poor service waited so long wasted my money for a poor product I can t even use They also don t differentiate their products for genders which they should probably do in terms of sizing and fit especially when they make it such a problem to return