Thezhotels Reviews

Rude Awakening

We stayed at Z Hotel City in London We were woken at 3am by a very noisy alarm in our room I ran down to reception to work out what was going on My wife started to dress our young children We assumed it was a fire alarm but I quickly realised there were no alarms elsewhere The man on reception said he would come to our room He arrived and proceeded to use various tools to try and silence the alarm I recorded this bizarre scene on video as proof of our experience a strange man on the floor next to our bed in a very small room struggling to silence the alarm The man finally succeeded and said it was something to do with a faulty gas alarm He was apologetic and said to talk to the manager in the morning My son had been seriously ill in hospital in the lead up to this get away so we weren t sure about travelling with him However we decided we all needed a break from reality This rude awakening was absolutely awful and quite traumatic for both our son and daughter but the manager assured us that something would be done in terms of compensation I have written to Z Hotels directly twice and had no response whatsoever The staff at the hotel were very sympathetic and we really felt like they cared about us However the management at the company have certainly displayed no empathy for our experience whatsoever We really would have appreciated at the very least an apology in writing

Stayed in Liverpool Z Hotel

Stayed in Liverpool Z Hotel I cried when I walked into the room It was so small the bathroom was two frosted glass panels no privacy It was so so hot on the eighth floor and the window was sealed there was air conditioning but it was very weak I am asthmatic and I thought I was going to pass out with the heat Wouldn t have minded so much but we paid 250 for two nights stay through booking com Won t use them again either The mattress protector was disgusting covered in loads of blood and other stains Ironic as there was a hanging on the door saying cleanliness was next to godliness

DO NOT STAY HERE - Wish I had stayed somewhere else for the money and ended up another 700 out of pocket

2 issues the room and my damaged laptop Rooms not clean bathrooms mouldy cheap plastic flooring rooms not cleaned every day 1 bar of soap for 2 people for 3 days towels not replaced Supposed to be a suite there is another room in the suite that is comically empty There is also only 1 chair for 2 people People are nice but there clearly are not enough of them We left an undamaged laptop with them in left luggage prior to checking in This was then moved to our room Sometime between leaving it with them and finding it in our room it was very badly damaged They are refusing to compensate us for the damage Really bad service

Stayed well sat awake all night at Z

Stayed well sat awake all night at Z Hotel Shoreditch There was what seemed to be an almighty racket hammering through the walls at various stages of the evening through to about 3am I turned off the AC that time and there was one more incident and then it stopped The hotel was busy and I couldn t get moved It kept me awake all night They then tried to bargain with me about how much compensation I wanted and offered me 50 off or a free night Unfortunately I didn t sleep at all and i m not sure how they feel that I should have to pay for any of it I ve provided time and location based recordings of the noise but because maintenance didn t hear it today I m pretty much sure they re accusing me of lying I don t want another stay at one of these hotels I want my money back for the crap nights stay Don t bargain with me because as the manager who called me said We have to pay to clean the room There was old coffee stains up the wall and the tea tray is shoddy and dilapidated Never mind the dust in the room across the top of the TV I have been in hotels myself for around 12 years I was the F B Operations manager for a 5 property I would NEVER bargain with a guest I would certainly NEVER say that maintenance couldn t hear the noise so i ll give you 50 off Go check into the room on a busy night Turn the AC on and just go bloody sleep there Then pick up the phone and call me a liar I ve offered to send the date and time stamped video and sound file I recorded it and then went straight downstairs to the night porter They need an overhaul of guest services in that hotel

Stayed in lots of hotels for business

Stayed in lots of hotels for business Mainly just use premier inns so nothing fancy Z hotel as a busines hotel is so bad its almost funny In Fleet Street 260 a night Rooms are literaly the size of the bed Staff on reception looking down their nose when talking to you Lift never available loads of people lugging suitcases up flights of stairs Nice little cafe at bottom gives it the one star If you stand around long enough the staff may even ask you what you want Even the showers go from ice cold to lava hot with the minuteish of touches Finally wifi cuts out all the time You sit here and wonder do they try so hard to be so bad It has provided much comedy

Poor and inflexible customer treatment

Having used Z Hotels in London on lots of previous occasions and having a generally good experience I recently booked a non-refundable 1 night stay at Z Hotel Strand through Booking com Unfortunately and at very short notice 20 hours I was let down by a client and respectfully requested that Z Hotels refund the booking cost given my situation despite my non-refundable booking Despite this Z Hotels refused to give me a refund - my loyalty clearly counted for nothing Z Hotels have been incredibly short-sighted in making decisions like this without thinking of the longer term impact on loyal and long-standing customers Neither I nor any of my colleagues will ever use Z Hotels ever again

Awful experience

Awful experience noisy small room Won t stay here again Absolutely awful

I was charged full price for the room

I was charged full price for the room even though I called an cancelled because there was a train strike The hotel were not fair and most probably were able to rent out the room again I have stayed with them before and yes it s in a good location but the mattress was so hard I lay on top of my puff coat last time

There s cameras in every room and the

There s cameras in every room and the manager is allowing people in your rooms to steal your belongings and deny it when ask I had to report it to the police for cctv evidence as I was robbed whilst being asleep and raped DO NOT STAY AT THIS HOTEL