Thinkgreenpartners Reviews

Great so far

We recently had TGP s Lux system of Solar Batteries installed It goes without saying that so far we are very pleased with the equipment Firstly their engineer Anthony arrived at our home during the Sales technique of a competitor His explanation of the equipment and service was excellent and we agreed to go with TGP The young man who installed the batteries was very well organised and very capable installing the systemwith apparent ease and explained each stage The equipment although recently installed seems to be working well and in accordance with our initial explanation Today the TGP engineer Mike arrived To say he was brilliant is an understatement He checked the system thoroughly and confirmed that it was working well His explanation of the workings and development of the system was excellent Explaining how to read and use the App was very helpful TGP is really on the ball and someone is clearly gifted in appointing first class staff that really deliver first class service which is very refreshingin their conscientious objectivity

Well done Think Green Partners

I was stuck My air source heat pump had a fault I had not got around to taking out a maintenance contract After numerous phone calls to heating engineers none were willing to do the work unless I took out a contract with them On calling think T G P they too wanted me to have a contract with them and sent a representative that day Jeevan a very pleasant none pushy person When we realised we had missed him by a few minutes he was contacted and headed back to us although it was late on a Friday and he had a long journey ahead of him To me that is service With a very agreeable contract signed TGP got to work locating the faulty part which was shown as a code on the operating screen I had located a company that sent me a replacement part but when it was installed through TGP it too was faulty I contacted the company that had sent me the faulty replacement par I was told they could not supply me with another replacement for another month due to being out of stock I informed Preet who is a member of the customer service team and the person who I communicated with I was told to leave it with her and she would try other suppliers They too seemed to be out of stock or unhelpful The customer service team worked hard behind the sense on my behalf I know this because somehow TGP got a company to speed things along and a replacement part suddenly arrived Two days later the part was installed and working My many thanks to TGP Tim of Alton

Solar and battery install experience

Hi I found TGP online after searching as they are local and had a good rating Along with 3 other Solar providers who came to my home and explained the costs what I would be getting how it works what s covered the process the install after care customer service etc I picked TGP Overall the best option The reason being because I was going to add a loft extension in 4 months time installed in 2022 and I wanted to add as many panels to the converted loft roof run cables in the wall etc The second stage was to run cables after the kitchen extension was complete installed in 2023 The soalr panels on the kitchen extension roof was the last part to be installed along with the inverter and battery was recently installed out May 2024 Having the ability to come out in stages really helped They even saved me costs by utilising my existing scaffolding and gave me a referral fee due to 2 other recommendations It can be quite daunting and almost going into the unknown with solar panels but TGP broke down exactly how it works giving real world figures and setting expectations They helped with the payments and breaking them down into stages of work completed They always respond to my calls and whether its questions support or something else Thanks to Hardeep Liam John Charlie and Kayden

They know thier onions

When these guys rang about solar battery I was skeptical having heard these things before However the 2 guys who arrived knew their onions We had a long debate about economics and it turns out to give a potentially better return than a cash ISA The installation went well I wanted the battery outside and apart from some brick dust all was neat and tidy The only glitch was a misunderstanding about payment The T C say payment is due after commissioning To me that means all functions are tested TGP think otherwise However the 10 year guarantee and buying on a credit card should look after that And the price was competitive

Preet was very helpful in solving my

Preet was very helpful in solving my problems

Solar Energy

With the installation of batteries for the storage of solar energy by TGP I can say that all personal that I have had contact with have been courteous very friendly and helpful I have no reservations in recommending them

FROM THE INITIAL VISIT OF THE SURVEYER

FROM THE INITIAL VISIT OF THE SURVEYER TO THE ACTUAL FITTING ON THE ROOF BY THE TECHIES ALL WENT SMOOTHLY AS I HAVE COME TO EXPECT FROM TGP

The installer turned up within the

The installer turned up within the allocated time frame and were helpful with the installation and they did a good tidy fit They cleared all packaging and all sundry materials A full explanation was given on how the system worked and looking to see how much money I m going to start saving