Thomasexchange Reviews

Such a rude and liars working in this

Such a rude and liars working in this branch I ordered some money online and called them to make sure if they accept Amex for payment and the guy told me they do accept but when i went there the older gent treated me rudely and Said they don t accept amex and accused me of lying this behaviour is not acceptable and I would raise my complaint to the main office

Rude customer service agent at the

Rude customer service agent at the kings cross branch I arrived at 6 45pm and was told over the phone that my currency was in stock In fact it wasn t I had wasted my time even going there When I tried to make a complaint he wouldn t allow me to and kept giving me rubbish Will never ever use these again and I am a regular customer as well Avoid these people like the plague Awful and dreadful customer service

Much better rates than the Post Office M S and other bureaux de change

Thomas Exchange consistently offer better rates than elsewhere and are always number one on the the comparison tables such as Moneysavingexpert They buy and sell nearly every world currency even to my surprise many unusual currencies such as Ghana Cedis CFA Francs Serbian Dinar etc They also offer great rates on their international money transfer service

Professional service

We visited the Oxford Circus branch as they were open Saturday We had a large sum of foreign currency to sell the staff were very courteous and professional The paperwork was done at the counter and we were invited to a secure private booth for the transaction we were given time and privacy to count the sterling cash we received

First class service and rates

For anyone landing here wondering whether or not to purchase currency online from Thomas Exchange don t hesitate to use this company I can confirm I got the best rate available anywhere delivered within 48 hours in EXACTLY the denomination I requested First class service and the best rates around First time using Thomas Exchange but it won t be the last

Always collect my holiday money from

Always collect my holiday money from the Kings Cross branch Super easy and the best rates

The best currency rates I can find in

The best currency rates I can find in London it s best to order online beforehand to get even better rates

Buy Back postal service

I used the Buy Back postal service with Royal Mail insured as I am not in London I emailed them to say it was in the post and they responded politely with the useful advice it is not necessary to reserve it on line first as MSE seem to say just send it TE got it safely next day They acknowledged it s arrival by email It was in my bank account the next day Result