Thomas Morris Estate Agents Letting Agents
Based on authentic user experiences
Jana K
6732 reviews
N/A
4 months ago
Do avoid Thomas Morris at all costs
My process of purchasing a property started in April 2022 From my first viewing I mentioned to the agent I got a pet I also mentioned it on my second viewing with the manager of the branch with my friend being a witness who said that they have known the landlord and the vendor deceased and ensured me that it shouldn t be a problem Nothing was noted in the advert either The office recommended me a mortgage adviser but we had an issue getting a decent mortgage due to location and therefore lower price was proposed and accepted Paid 490 for the mortgage advisor Meantime I started the process with the solicitor paid for the search approximately 350 and the nightmare began It took 5 months to go through the process At one point the solicitor disappeared without even sending an email or someone from the office having the courtesy to contact me that she is on long leave I could not reach out the office message on the phone about how busy they are and I should contact my solicitor and my solicitor not answer another message about how I will hear from her when she is back but not said when and the estate office did not even bother to check on the process - why would they it is not high purchase right If I remember correctly it was for about a month Absolute nightmare in communicating yeah emails were sent out if I chased it the estate office would send their email but that was it weeks and weeks of waiting but no one really got to the bottom I raised my concerns with my solicitors and the agency so many times but I hardly got any reasonable advice apart from it s up to me how Am I supposed to know what the process is like - isn t that the reason why people hire professionals to make the process safer and easier for them 5 months in in addressing last two enquiries suddenly the landlord does not accept pets Where was my solicitor and what kind of job was she doing when this was the potential risk Where was the estate office in communicating with the landlord who they knew to know this in the first place so I would even bother to start the process Why was this not in the advert So about 850 shorter wasted 5 months of my life on this with a rapid increase in the mortgage rates atm where I could move on and buy something by then the solicitor did not even bother to forward me the last communication with the vendors solicitor so I can see how things were closed off We agreed she would not address one point totally dismissed Basically I hired a admin for sending the emails in and out but when I suggest a meeting with the vendor and landlord I was told that I could say something inappropriate Interestingly there is no problem to communicate with the sellers with other properties they often show you around Very unprofessional Maybe you jump around people who buy expensive properties but you should be ashamed of yourself - both offices for dealing with clients this way Disgrace Everyone was aware I got a pet and no one was bothered The estate office did not even have the guts to call and say we are sorry In 2022 there are landlords who think that dog barking is an unjustifiable reason while barking is a natural way of communicating for canines and I work from home full time Plus there was a change in law recently on this so where was my solicitor and where was the agency Never ever Shame on you all of you
Colin n Hill
6732 reviews
N/A
4 months ago
What a complete joke of a agent stay
What a complete joke of a agent stay well clear of the stives branch and infact the whole company incompetent
Katie
6732 reviews
N/A
4 months ago
AVOID
Judging by the rest of your reviews my review fits perfect I would never rent through Thomas Morris again from the moment we picked up the keys its been nothing but stress since we moved in We had loads of issues with the property upon moving in one of them being the heating did not even work and to that I was told you don t need to use the heating in summer After finally getting MOST of these issues resolved we was left a snotty voice mail by a staff member at the Huntingdon branch along with her talking about us where she thought she had hung up I ve contacted head office over a month ago and even they haven t got back to me That speaks volumes itself I cant wait for my tenancy to end I wouldn t waste your time
michael nelson
6732 reviews
N/A
4 months ago
Do not trust Thomas morrris is something goes wrong
As a homeowner who is currently renting from Thomas morris I would advise to avoid at all costs Numerous issues reported and nothing has been done the list is below Mould in a room that has caused loss of furniture and clothes Caused by a leaking roof that has been reported more than once But still nothing has been repairedBlock pathway that is sinking due to subsidence and is a safety hazard to all who enter on to the property Washing machine reported ripping clothes and leaking from the drum Yes we had to replace this with one we purchased and fitted ourselves Fridge freezer that failed due to over freezing Apparently our fault But yet again all our food had to be thrown away and we was left without a fridge for 3 days Previous owner property Even a disabled metal ramp that is so dangerous we have had to block off the garden to one side Cracks in the ceilings and the carpet underlay being of poor quality with stains all over the carpets that in the end we cleaned as it was disgusting Greasy blind in the kitchen and lights that don t work under the kitchen units A toilet that continues to leak that we have fixed ourselves and also had to replace the faulty toilet seat and shower holder Staff members entering the property without authority and notice Extremely disturbing considering my partner had just given birth and also was in bed at the time Carbon monoxide alarm located in the wrong location ie next to a door and not within a gas appliance location as per manufacturer s instructions Smoke alarms that were never in date hence the alarms going off because they had passed the date of use Then to not having any alarms for more than 8months Illegal and not to the law A consistent harassment from the agent when I have helped keep the boiler in a safe condition However the heating system is default and does not work as it should All these issues while still charging a price I don t think they care about the tenants at all in fact we are treated in disregard and that think because we rent we don t have any money or sense Well guess what you have my notice now Avoid this letting agent at all costs They are rude and cannot handle any issues at all Thankfully me and my partner never have to use them again I ll await my deposit no doubt they will try to avoid paying
Colin n Hill
6732 reviews
N/A
4 months ago
if you want the Muppet show to sell
if you want the Muppet show to sell your house then these are for you they havent a clue the staff in stives branch tell you one thing then it s all changed again will never use again
Jocelyn Ponting
6732 reviews
N/A
4 months ago
Dealt with Paula in the Royston Office
Dealt with Paula in the Royston Office so very helpful great service from start to finish thank you