Thorne Reviews

Poor quality materials used

I ordered a cedar roof for my hive After two weeks it finally arrived I found it was made mostly of plywood When I email Thornes with a photo of the plywood they just said they ve been making the cedar roofs with plywood for years It makes me wonder where the so called quality of this business has gone let alone trading standards as there was no mention of plywood when I ordered it

Ok I complained to thornes bee hives

Ok I complained to thornes bee hives about a delivery that was wrong I ordered sn4 they sent sn1 they were adiment they were right so after they found out they wrong and a terrible customer service response from the director Rebecca she sent me an invoice for the correction I waited 4 weeks for delivery nothing so emailed still waiting the response I got was nothing I have encountered before considering I spent 2k with them also I put a review on Google about this to Her email back to me said because I posted a bad review on Google post and phone calls trying to get my correction to my order done She has deleted my email and closed my account no goods no refund Total gobsmacked

Terrible customer service and attitude to refund

New Beek ordered frames and plastic foundation to assemble it doesn t fit wasn t informed at point of order they argue via email it does fi t then when I called and director admitted its 5mm short and I should have been told at time of order Terrible customer service - basically said tough I cant return as already partially assembled some frames no offer of partial refund Wont be ordering from them again plenty of other companies who want repeat orders out there Have informed my local society of the very poor attitude too shared my experiences expensive mistake to use Thornes

Poor customer service

Because of the COVID-19 pandemic I have ordered items from this company on behave of my 5 beekeeping friends and myself I ordered some items from this company on behalf of my friends and myself 4 glass quilts and 4 cover boards When the items arrived at my house the glass in two of the glass quilts was broken The glass items were wrapped in thin cardboard No wonder the glass was broken I complained to the company to complain Rebecca Coleman a company director dealt with my complaint She replaced the two glass quilts which had the glass smashed The damage items were also taken away The two new glass quilts arrived safely but were not of adequate quality I complained about the items and sent a photo to Rebecca Coleman This was the start of the nastiness She denied that the glass quilts were not adequate for their purpose She did agree to have them collected and indeed they were collected I repacked them in the wrappings supplied by Thorne Once again the items were wrapped in thin cardboard They arrived at their head office with the glass smashed It was then that Rebecca Coleman decided to 1 Remove my name from their mailing list - i have tried but failed to do so for years 2 She cancelled an unfilled order 3 She wanted to speak to my legal adviser and obtain legal advice from them at my expense She eventually refunded my money but only after I threatened to take her to court I have ceased to be a customer of Thorne s I and my friends are disgusted by her behaviour

This product apivar is a total waste of

This product apivar is a total waste of money the bees have never been treated before with it because they are brand new bee hives put the right amount of strips in around the brood changed them half way through with new ones instead of scraping them to freshen them up them up because I had plenty the mites just flourished ended up with more mites Straight after treatment with the strips I treat them with oxcilic acid vaporiser maybe a couple of thousand or more dropped so what a waste of 35 to treat 2 hives wouldn t bother if I were you

Useless a week just to despatch

Useless Charged 10 for delivery says by courier Chased after 2 working days to be told courier is next day but they re busy so can t guarantee it ll be sent THIS WEEK If it takes over a week to despatch then better to put that on the website Order cancelled

Order 18810

Order 18810Ordered a spare basic national hivehoney bucket with gate2x sieves metal Took them 7 days to dispatch complete joke the first order I had with them they missed completely and I had to chase them up to send it Same with this order had to chase them up for it to be sent They don t even give you a reason it s taking a week Other bee suppliers all dispatch within 3 days and the service is hassle-free Do not use this company they are tardy with their dispatching

Slow and unreliable

Ordered Christmas labels on the on the 5th of December but it was only dispatched on the 9th It was a small simple order and they were probably aware of the upcoming Royal Mail strike and the time sensitivity of Christmas labels It is the 14th of December now and still no labels I contacted them and their excuse is the Royal mail strike- yet the there was no strike till the 9th-the day they dispatched my order They had 3 whole days to send the parcel Obviously I have already sent my honey order so these Christmas labels -should they ever turn up-will be binned Total waste of time and money and I inconvenienced greatly a good costumer Edit after reading the reply it is the 16th today and still no labels Meanwhile royal mail delivered the books I bought from WOB 4 days ago So please don t blame your slow or non existent service on the royal mail You should not take orders if you are unable to fulfill them

Impolite director

I have been a customer of Thorne for the last 10 years and never confronted a problem such as today When I opened the carton box of my order there was a missing item I called the company The operator said that she would talk to the director The director called after a couple of hours and said that she cannot refund because she trusts her employee which implied that I was lying When I insisted she said I am sorry and then she hung up It was very impolite and insulting