Thorne Reviews

The people at Thorne are rude and

The people at Thorne are rude and ignorant

rude senior staff

some of the senior staff are very rude argue with customers who point out they were stood chatting in an aisle instead of getting on a checkout when called it was well over 5 mins before she appeared how arguing with customers is good customer service I ll never know but when she had the pizza shop she was just as rude

Their Thyroid supplements cause

Their Thyroid supplements cause long-term damage to my body I wish I d never taken it Negative reviews are suspiciously removed from their website It s impossible to tell where this company operates from absolutely no physical address Smells fishy

Worst customer service

Signed up to a multi subscription offer with a spend of nearly 300 a month Delivered month 1 fine second month one of the supplements is missing and when i asked them to ship it they charged me a whole extra month for all of the products not just the missing one Apparently I can t request they remedy their error and ship the missing product All calls and chats and emails now not even being responded to and it s been a week of no responses which is appalling customer service AVOID BUYING THORNE PRODUCTS FROM THORNE Great products trash customer service and responsiveness

Poor quality

Received rancid fish oil supplements terrible customer service Reviews on site are selectively posted

Had a bad reaction to Thyrocsin

Had a bad reaction to Thyrocsin I ve submitted my bad warning review for others and they refuse to post it among their glowing reviews I will never purchase another product from them again False advertising

I called customer service and the woman

I called customer service and the woman on the phone was completely rude talked over me wouldn t tell me her name then hung the phone up on me I ve never had such an unprofessional experience with a company before and I ll be reviewing this online and letting people know how you conduct business

DO NOT PURCHASE LABS through Thorne

I purchased a biological age test and followed instructions to get labs at Quest Weeks later Thorne had STILL not received results so I got the results from Quest and offered it to Thorne But they wouldn t take them and instead denied that I had already purchased and printed form how else would I have gotten these labs They wanted me to get NEW labs Also when I spoke to supervisor the woman was very rude and cut me off and talked over me multiple times and then seemed to deny and or not hear what I was explaining

If i could give zero stars

If i could give zero stars I would I m an office manager who called the main helpline 800 228-1966 to ask whether the printed date under a product was the manufacturing or the expiration deadline After a second phone call I was able to speak to a woman However after looking up our physician account and seeing that we purchased the Thorne product Choleast from a third party seller she hung up on me Before she hung up I had asked her for her name and she said call the third party seller with no additional help I was confused as to why a representative of the brand directly could not answer a basic question regarding how to interpret the format of the bottle date I will no longer be purchasing directly from Thorne s website as the customer service is clearly poor and Emerson s rep was perfectly helpful