Tibaandmarl Reviews

Refusal to repair bag despite claiming to be sustainable and offer repairs

My changing bag which cost 160 has broken On their website they state Our dedicated in-house T M atelier will be able to restore and repair your items so that they can last for as long as possible - supporting circularity and sustainability However when I have contacted them about getting my zip replaced they replied saying they couldn t do that and suggested I contact a local cobbler For a company who claim to be sustainable it s really disappointing that they aren t able to fix something as integral as a zip The bag is now useless and will have to stop being used No local cobblers will be able to replace the zip if even the company who make it claim to not be able to Therefore I will have to purchase a new bag definitely not from Tiba and marl which is certainly not very sustainable

I wish I d read trustpilot

Tiba Marl is one of those companies that looks better on social media than reality After being bomarded with ads for weeks I decided to purchase two of their bags on separate ocassions as a change to the standard one that came with my pram Despite good videos on the website one was far larger in reality and the other far smaller Inka Most disappointing and the reason for this review is the burden to pay return postage every time It costs a lot on bags and new mums don t have time to be messing around with returns so this really impacted the experience At the very least they could offer returns labels which they deduct from the cost of the refund but the impression I get is they have no interest in making it easy for you Before I receive any accusations the second bag I returned had a couple of personal items left inside it I had not used it or removed the tags but I had put things inside to see if they fit it s too small if you use bottles over 150ml The email I received informing me of it and the rejected refund felt cold and almost accusatory It takes an extra few seconds to change the tone e g it looks like you may have left some items in whilst trying it we will need to return this back to you on this ocassion let us know if you have feedback which could make it easier to understand size in future Instead I was accused of properly using it Mums buy based off recommendation at all of my classes and can t recommend largely because of the returns postage outlay if it s not quite right The irony is I was going to buy a third and final medium bag that would have been just right Take a look at bags in store at John Lewis or go for Storksak a more reputable brand

Poor quality - not value for money

We ve had the bag for 18 months and it s in such bad condition The leather started pealing away after just a couple of months the hardware plating faded really quickly the seems started fraying after just a couple of months The final straw is the zip broke yesterday When you pay c 200 you expect it to last more than 18 months So poor Won t be purchasing again

I don t leave negative reviews lightly

I don t leave negative reviews lightly and especially independent businesses I was bought this bag for my 2nd baby baby shower present just over a year after this purchased and not even a year after using the bag the strap adjusted has completely snapped making the strap completely unusable The quality of the hardware when looking at this is essentially just plastic spray painted The company were unable to replace this item as they advised it was out of the 12 month warranty period Unless you re planning on buying this item the day before you give birth from my experience and reading the other 40 of 1 reviews on here you are unlikely to get a full 12 months use out of a minimum 150 bag I had also recommended and bought this bag as a present for other friends who I have since found out had had issues with zips and general quality Based on my experience of the bag and customer service unfortunately I won t be recommending their bags to any more expectant friends AVOID unless you want to replace the bag after a year I ve had 40 amazon bags last longer and better quality

High end I don t think so

I have had no end of issues with this bag The first one arrived with the zips covered in a black oil which transferred onto my hands I sent this back initially customer services were responsive Second time around same issue zips caked in a thick black oil Customer service seems to have dropped off the face of the earth at this point They asked me to wipe it off and they d give me a 10 discount Not exactly the service you d expect from a high end brand Now they are completely ignoring my emails The overall quality of this bag is poor and the experience has been terrible Spend your hard earned money elsewhere Not worth the hassle heavily pregnant

Contradicting information on website

Contradicting information on website and welcome email and company did not put things right despite explanation of series of events Following email from customer service team was extremely unhelpful also hence the 1 star review

Very poor

Very poor item missing in the order and expected to pay both shipping and returns

Faulty zip that keeps cutting my hand

Update Tiba and Marl contacted me when they saw this review and apologised for the manufacturer issue with the zip and sent me a replacement bag within a few days Grateful for the accountability and action this company took and besides the zip we do love this change bag I bought the twin Elwood baby changing bag The zip came faulty with a one spoke sticking out I keep cutting myself on it as it is very sharp and hooked This time the cut has got infected and my baby is getting more active so I m afraid that he might also put his hands inside the bag and cut himself unfortunately I will have to throw out the bag which was 165 I was told there is no warranty on the bags when I contacted John Lewis and told them

Worst baby bag ever

Worst baby bag ever The zip is rubbish and keeps getting caught It s seriously bad quality and not practical not enough space for essentials The worst thing about the rucksack is the metal it stinks every time you touch it the oil comes off on your hands and makes your hand smell like rusty metal Avoid