TicketPlan | Ticket Refund Protection
Based on authentic user experiences
Ken Feng
6734 reviews
N/A
8 months ago
Paid 1 75 to cover a cost of 19 50
Paid 1 75 to cover a cost of 19 50 Kew Cycle day ticket for my wife and she did not attend due to a potential thunder storm happening on 1st August 2024 as MET office has issued a yellow weather warning however they replied saying yellow weather warning is merely a warning to take precautions and rejected her refund claim saying they can only refund unless it is a red warning quote Whilst we appreciate the information supplied unfortunately the document does not confirm that the terms of the facility have been met as this shows a yellow warning which would not be considered a warning not to travel only a warning to take precautions UnquoteGiven it is a cycling day cycling on metal frame on any thunderstorm day can be dangerous Update Team at Ticketplan contacted me after explaining what happened they have resolved my claim and refunded me the ticket price
Paul Bodenhamer
6734 reviews
N/A
8 months ago
Happy Traveler
We live in the USA and from the begin of the Ticketplan made it as easy as possible considering this type of refund can be complicated Thank you
Customer
6734 reviews
N/A
8 months ago
The company was very easy to work with
The company was very easy to work with to resolve my refund In fact they even called me in California directly to make sure I provided the right information They followed up with emails and responded to all my qi Quite pleased with them
Carole
6734 reviews
N/A
8 months ago
I submitted a claim as I was unable to attend an outdoor concert
I submitted a claim as I was unable to attend an outdoor concert due to a hospital admission The process was straight forward with plenty of instructions to assist you complete the claim The money was refunded within a couple of weeks
Chloe
6734 reviews
N/A
8 months ago
Incredibly helpful excellent service
Excellent service quick response and really lovely tone Incredibly helpful and got me a full refund following an injury which meant I m unable to attend the event Can t recommend them enough
Lynette Woodward
6734 reviews
N/A
8 months ago
Easy to use and no problem
The site was to easy to use and instructions made sense I got a response in their 3-5 day timeframe and a full refund which I really appreciated I was a little late submitting the claim following bereavement but they were very understanding
customer in Bath
6734 reviews
N/A
8 months ago
Simple quick and easy refund when I was
Simple quick and easy refund when I was unable to attend Was sceptical due to previous experiences of insurance but this really was straightforward and very fast Will definitely buy again
Lucy Riley
6734 reviews
N/A
8 months ago
Poorly children - refund given
We were unable to go to a show as our kids were poorly I submitted a claim the day of the show and it was all resolved within a week I just needed to submit evidence - I sent a screenshot from my sons school asking why he wasn t in school All very easy
Mary
6734 reviews
N/A
8 months ago
I owe Ticket plan an aplogy
I am writing to amend my original review It turns out that the ticket pan people were not at fault and I owe them an apology The problem was at the Texas clearingbank in the US It took our local SC bank manager to find the error and get the refund Please accept my apology
LisaT
6734 reviews
N/A
8 months ago
After a family bereavement I was no
After a family bereavement I was no longer to attend an event that I had tickets for The process of claiming a refund was made straightforward and communication was good which was extremely helpful in the circumstances