Based on authentic user experiences
Tim Masih
6730 reviews
N/A
6 months ago
No customer service whatsoever
No customer service whatsoever Go to a proper tile place if you want professional service Promised to call and confirm order delivery knowing we had people coming to do the tiles next day Didn t bother to call don t pick up phone don t respond to email Proper dodgy don t trust them Have taken money and won t respond
Margo Cain
6730 reviews
N/A
6 months ago
First class customer service and beautiful tiles to boot
Ordered110sqm of 120x120 tiles When they arrived I could not check them due to the massive size Tiler never started until at least 2 weeks later and 10 days into the job discovered 10 broken tiles The tiles had been so well packed that it was surprising but the courier is renowned for its poor delivery on fragile items but this isn t the suppliers fault Despite the fact that I had the tiles for so long before contacting Tilesplus they are sending me replacement tiles plus extra in case of breakage even though I am certain that the tiles were broken in transit They are not cheap tiles so I am sure the firm will be out of pocket These tiles are for my new build home and to be frank I was somewhat depressed on finding the broken ones but the customer service I have received from Reise and George has been outstanding They have restored my faith in humans and have made my Christmas I can only give them a 5 star recommendation and the tiles are lovely too
Nisha
6730 reviews
N/A
6 months ago
Thanks to George
Thanks to George I was able to resolve an issue of returning some of my left over tiles and grout We bought some items from tile plus and the staff there were very unhelpful and kept giving wrong advice on the return of the items We went back in store and was told we couldn t return the items despite being told we could on the phone we could so we had a wasted journey and wasted petrol Only George was able to resolve the issue when we complained directly to him and he was so genuine and helpful In the grand scheme of things it wasn t a lot of money but George understood the issues we had and retained a customer again as we were sure we wouldn t have returned Thanks again George for your help It s much appreciated
Kulwinder Singh Mann
6730 reviews
N/A
6 months ago
The team at Tile plus delivered to 100 and very good services
The team at Tile plus delivered to there word delivery came on time and Mick Connor put the tiles in the house where we asked Very good services
Mike
6730 reviews
N/A
6 months ago
Rob the delivery driver was in time and helped me carry my tiles in
Had my tiles from tile plus today Rob delivery driver saved my back and helped me carry them in thanks Rob My tiles were realy nice tiles and cheap for such a quality tile very helpful in shop in showing me colour matches for floor and walls many thanks Mike
Imran Khan
6730 reviews
N/A
6 months ago
Oldbury tiles Plus
Visited Oldbury store today we were short of some tiles Dave was very helpful went to the warehouse and checked thoroughly and found few boxes Very respectful and excellent customer service Thank you so much Dave