Timberireland Reviews

Made a small order for wood 15 days

Made a small order for wood 15 days ago was told 3-5 business days for delivery but its in stock and more then likely out to you by end of week That went by emailed back and was assured it was being currently machined and will be to them today or tomorrow and you should have it end of week Well that went by too emailed again asking if there is a problem and now no word If I don t get my order by end of this week I m calling my bank to do a charge back

Very poor experience

We had a very poor experience with Timber Ireland and I would not in good conscience be able to recommend them to anyone else We ordered a product from them which performed extremely poorly after just a few months it should have lasted for 3-5 years before any attention was needed When we contacted Timber Ireland for advice on the product they refused to speak to us and would only speak with our builder They then denied any responsibility for their product and told us it was not covered under any warranty They told lies with regard to how our builder had handled the product even though he had checked with them 3 times and followed their instructions exactly and made false claims about how we treated the product They sent a technical sheet on how to handle the product 18 months after the product had been installed claiming they had sent this at the time of purchase which they had not and which they of course could not prove They never came to see the product or offered to help fix it in any way We had to get a second opinion about how to handle the product the advice given by Timber Ireland on installation was completely incorrect and had to repair the whole project at great personal expense My advice to anyone would be to think very carefully before dealing with this company

Terrible Service Stay Clear

Extremely bad service Staff are incompetent and lack common sense Would advise anyone to shop elsewhere Product is likewise very inconsistent and T G groves were cut different on 50 of what I recieved

Never again

Extremely bad service I ve never left a bad review in my life before tonight I ordered 100 lengths of timber online through the online basket checkout system On the 14th Nov 23 It landed on the morning of the 22nd of Nov I happened to be on site myself at the time The delivery man let us off load the pallet which was shrinked wrapped I signed the docket in good faith and thought no more of it About 20 mins later we decided to shift the load inside as it was raining When we counted them we realised there were 10 stacks of 9 rather than 10 stacks of 10 I rang the company there and then and explained the situation The man was friendly and said to leave it with him and he would organise delivery whenever he got a chance As it was 10 lengths they wrong he was going to make it a priority which was fair enough I understand it doesn t make sense paying for a courier unless there is some other order going that direction As time went on I rang again on the 11th of December I was told they were checking order dockets etc and they would ring me back They never rang me back and today the 13th I recieved an email stating that I recieved 100 lengths and that I would have to pay for another 10 lengths Why in gods name would I try to claim for 10 Lengths of timber on the sly Surely I would try other means of robbery to make a few pound if I was that badly stuck I ll not lose any sleep after tonight from this event but the the name Timber Ireland will be forever ingrained in my memory for a company NOT to recommend Also customer service was from Dan - who took the high moral ground stating I signed for 100 lengths When I only in good faith signed the docket like any normal person does

Product is extremely poor as is

Product is extremely poor as is customer service I spent over 25k with them the H posts of the fence snapped in the wind and caused significant damage The whole fence fell apart All they did was email me back ssying see instructions the installer followed instructions exactly Flimsy product poor quality and no accountability taken Will be going the legal route

Stay away they don t want your business

Would not use them again have spent 13000 with them over the past four weeks was hoping to use them as a sole supplier as the stock most of the things I require slow delivery have been waiting over two weeks for current order Serious attitude from the office when I enquire about the order I was pretty much told I shouldn t of ordered from them You ll find you stop being the customer very fast Go elsewhere you will definitely get get better after sales treatment

Nice and honest company

Fences and gate can be found online on the site and can be delivered which is great good value for money

All Around Excellent

Nice and honest company Help you where necessary and deliver as it should be Website is also very well put together