Timberlandmotorhomes Reviews

Inviting friendly pay and sign your purchase Motorhome not fit for purpose and a very long time to get repairs 16 completed

We had dreamed of purchasing a motorhome as nearly retired and wanted to explore the UK and Ireland We were first time buyers and was dependant on the the sales team being helpful and supportive in the beginning was but after purchase very unhelpful and uncaring Went to Timberland and had a good look around and decided to purchase one of their motorhomes Managing Director said its all good and the mechanic gave us a tour of the motorhome and a very brief demonstration inside the motorhome under Covid restrictions The motorhome was not hooked up to electric but the gas was Was showed the gas hob working but not the oven Was not showed water pump heating shower sinks x2 etc The motorhome stated on its description that it had an electric step and reversing camera No camera was there and electric step had been replaced by a manual one Went to pick up our motorhome paid the balance and drove it home At home checked all systems and this is what we had 1 Pump was broke so not hot cold running water2 TV antenna was broke3 Had manual step up not electric4 Had no reversing camera5 Shower tray all cracked and if shower had been working would have flooded inside and would cause underfloor damage and dampness6 Main door lock was broken7 Door fly screen damaged8 Lock to Storage Gas Toilet Cassette Water tank all seized up so could not open9 Oven did not work - needed a thermocouple10 Blinds on windows did not work11 Heating did not work12 Fusebox kept continually tripping13 Bathroom Sink in under cupboard was leaking 14 Bathroom sink tap broken15 Toilet would not flush16 Waste tap underneath brokenContacted the mechanic and they said to return the motorhome list the jobs that was required and they would repair under warranty Returned the motorhome and waited a good 6 weeks than was contacted by the mechanic saying all done come and collect On arrival the Managing Director and another sales person said the mechanic will bring the motorhome around and all our repairs completed Sadly on inspection no jobs had been carried out Told mechanic to keep the motorhome until all jobs were repaired 1 month passed and some jobs repaired except the shower tray had not been repaired also all locks still seized up Had no choice had to report Timberland to Trading Standards and they had 1 month to repair everything which they did This experience was stressful and frustrating If you are considering purchasing a motorhome from Timberland think it through make sure all motorhome functions are in good working order before any money is exchanged However once you have purchased aftercare and sales is dismissive and the Managing Director will not help or care about you The mechanic did repair all the jobs outstanding and we really felt like they were very undervalued and taken for granted by the management Our motorhome was not fit for purpose at the beginning repairs were done but you have to be prepared to wait and in our case take them to Trading Standards Really think before choosing a Timberland Motorhome Very obliging at the sales and purchase stage not very helpful and caring at the aftersales stage stage

Today we were meant to be buying a car

Today we were meant to be buying a car off these guys We live over 1 5 hours away We had a phone call at 10 30 to be made aware someone else was coming to look at the car at 1pm We were already on our way and were told the balls in your court Half an hour into our journey another call came being told we would have to wait till 2pm to see the car as he had other appointments that s fine we will wait around chesterfield area and kill some time 1pm comes another phone call telling us to wait till 2 30 once again the car was worth the wait so we were happy to wait another 30 mins with the impression the car was ours if we came to view it 2 28 - 3 minutes down the road from the shop finally on our way another phone call Car has been sold by a colleague sorry 1 Why couldn t we see said colleague 2 Why was the car sold when the ball was in our court 3 What a waste of a day no apologies no nothing A whole day spent pissing about for this one car only to be told 4 5 hours after we set off that the car was sold Poor customer service poor management poor communication What a waste of time Unless you re looking for an overpriced caravan DON T waste your time like we have

There as about as much use as a fart in

There as about as much use as a fart in an astronaut suit zero friendly no communication skills

An absolute disgrace

An absolute disgrace purchased a brand new motorhome for 92k After getting to their premise following a 51 2 hour train journey the motorhome had a smashed back light and a wiper blade missing plus was extremely dirty on the outside I had to wait an hour for them to take the light and wiper blade off another motorhome then they were so rude just left the keys on the desk and walked off I had to go and ask the receptionist for a receipt There was just enough diesel to get me to the nearest garage 13 miles worth of diesel After getting it home and taking it out it was so bad I employed had an independent motorhome assessor to inspect it and his report itemised 34 faults the worst being leaking badly through door I rejected the vehicle within the legal timescale but as it was paid for in full they didn t accept and then wouldn t reply I took legal advice the solicitor wrote a letter which they ignored Eventually the solicitor advised if I took them to court it could take up to 18 months and be very expensive I part ex the motorhome at a loss of 11 000 00p after only using the motorhome twice This company are a disgrace to the trade and I would advise people not to deal with them there are far better motorhome dealers around if you do it will be a costly experience I have had 7 brand new Motorhomes and never experienced anything like this they must be the worst company in Britain by far

AVOID

We purchased a brand new motorhome from them last year and it was the biggest regret we ve ever done After sales are zero it was once we d payed your at their mercy as pensioners I m so glad i had great family support to help me So many issues the van turned out to be not fit for purpose not what you d expect when spending over 64 000 They are full of fake promises we had six months of them fobbing us off in the end we took legal advice and on the very last minute they agreed to settle out of court If there s one thing I must say is AVOID and go to else where This company I d rate a Zero from start to finish

Avoid

Avoid I was told by the pushy sales man my campervan would be ready to collect in 2 weeks 5 weeks later I was told it was ready My Easter plans scuppered No contact from anyone to update me If I rang for an update I was told someone would get back to me they never did I suspect there are issues with staffing I have requested my 2 000 deposit back but they refused I wouldn t have paid it if I knew I d be waiting 5 weeks rather than the 2 I was told

Horrendous shysters- Rip off merchants

Cannot praise these shysters even though they offered 50 for us to do so We spent near on 70k on a brand new motorhome and they ripped us off tremendously with our part ex They left ONE mile of diesel in the tank and it was longer than that to the nearest station An EMPTY gas bottle fobbed us off with the faults we found on the van and got very uppity with us when we questioned them Would rather rip my eyes out than ever go back to this joint AVOID even if they offer a free brand new van - it s not worth the aggro Horrendous company Terrible customer service and no respect when you have given them your life savings

Purchased a motor home last year 2021

Purchased a motor home last year 2021 After market sales disgusting Travelled once then no heating we rang the company explained the problem they were very nice said JULIAN would ring back After a few days with no call back we rang again spoke to Julian went through the obvious try this try that which we already had still no joy leave it with me I will have to speak to whale weeks went by still no response rang back again was told it s the re-set button which it clearly wasn t as it was doing it s job Still waiting for Julian to get back to us after months of waiting now taking it to a third party to get sorted at our expense 50k may not be a lot to them but it is to us We will never purchase from them ever again

Please dont get involved with these

Please dont get involved with these guysAftersales are shocking Excuse after excuse Lie after lie Dont sort issues Everyones always on holiday Wish I had never got involved