Timezonegames Reviews

Horrible birthday experience at Timezone

Horrible experience at Timezone Orchard We booked a party for 20 kids for my child s 8 birthday It was an awful customer experience for what we paid for Thankfully the kids had a great time regardless but I have to warn parents to not waste their money on the party package It was not hassle-free especially after paying over 4 figures for this party I don t recognize the glowing reviews from 3 months ago I do not blame staff these are young adults doing their best I would blame lack of training and management here and whomever decided to cram in as many parties as possible on a weekend Clearly there s been a change in offer and policy - so do not use reviews from 3 months ago as your guide - I should ve gotten a discount for the elite membership as promised on the site It was registered via the web portal but they said according to T Cs it s only the app that is valid I sent a screenshot of the actual T C s and the registration and awaiting a response - I paid for an extra party host so we would have 2 for 20 kids plus my husband and me And the hosts spent more time cleaning and preparing the party room looking at their phones then spending time with the kids - You only get the party room for 40 minutes despite the booking being 2 hours So they take all the presents and gifts and put it in a storage room until the last 40 minutes So if the kids are tired or want to access their bags or water they have to carry it around with them Not having a party room for 20 kids for the full 2 hours is such a terrible system unlike Bounce Amazonia Wildlings and every other party I ve seen booked at other places - Because they book the rooms back-to-back for 40 minutes - the kids unlimited cards ran out before the party room was ready we only got the room 5-10 minutes after the agreed time A mess of kids and parents standing around from different parties who have no where to put things or waiting for the clean up - No label or name for the birthday kid like I saw in previous pictures from 3 months ago- The party hosts were nowhere to be found during unlimited playtime They didn t engage with the children or even try to organize discuss add ons like bowling or bumper cars we just did it ourselves - During party room setup the party hosts just piled the snack platter in a mountain in the center of the table The snack platter was a small bottle of water small bag of chips and two candies - The goodie bags were a few toys that were mass ordered from an inexpensive Lazada shop So if you have to book a party do your own bags Book at your own risk

Timezone cards expire 12 months lose balance

My timezone card expired as apparently I did not use it for 12 months wasn t keeping track and didn t know there was an expiry My balance was non-refundable or transferable to a new card given to me Timezone head office was not willing to accommodate transferring funds to new blue card was on a gold card I will not be spending money at timezone anymore

Both my son and daughter love Timezone

Both my son and daughter love Timezone visiting it always means a good time for us

Family-Friendly Arcade

Nice family-friendly arcade