Official Website | Tissot® United States
Based on authentic user experiences
NN
6730 reviews
N/A
9 months ago
TISSOT needs to be SHUT DOWN
I needed help with changing my delivery address The order was just labelled and I contacted customer service and was in contact with Anwar They told me I gotta contact the Sales team I talked with Mark from the sales team who told me they cannot change the delivery address SO i contact UPS where they told me that it is a LIE and told em only the sender can change the delivery address and showed me a url where it literally says they have delivery interception options but only the sender can do it So today is Friday while i went back to talk to Mark they were already out of the office so i went back to talk to Anwar not only it took me 15 minutes to confront him and tell him what I exactly wanted because he started giving me false hopes as if Sales team is out now but I m writing everything down and will get this right for you - and when i told em how can you guarantee this cause if i trust you and wait since you don t work on weekends on Monday the item is going to be delivered to a wrong address He told me to give him a second to look into it and disappeared for 5 minutes after that he just closed the chat and finished his working day For the context I bought 1095 worth watch for my boyfriend as it s our anniversary Since my boyfriend lives in Armenia I used an address of a shipping company so that tey ship it on my behalf So while Mark told me we don t send to straight shipping company addresses - he didn t do anything about it Now my order is going to that shipping company s address - where they are going to send it to Armenia where I d have to pay 500 customs which I can t afford And since I can t afford it the item is going to stay in customs and if it stays there for more than 10 days the company will just take the item and won t return it In short I just lost 1095 worth of watches because TISSOT has incompetent employees who lie straight to your face like Mark did Shame on all of you
REAL VOICE OF THE INTERNET
6730 reviews
N/A
9 months ago
Tissot Joke of Watch company
I advise people to read review from real customers who tried to contact this company shocking service pretty looking product but behind marketing nice boxes basically watch company that thinks its luxury but it isn t they seem to selling watches that don t work
Nashenas Nash
6730 reviews
N/A
9 months ago
Tricky customer service - Charge you extra
Tricky customer serviceThey have a service to send your watch to them for repair for free But after they fixed they will charge you a return postage for a price of 2 5 time more expensive than a postage price And they are not clear in their website about it They are very tricky
Richard Murrant
6730 reviews
N/A
9 months ago
Signed me up to their spam email when
Signed me up to their spam email when I ve never even visited their site As a company that has no understanding of the law this website is best avoided
Kent person
6730 reviews
N/A
9 months ago
Long delays in getting watch repair
Just a warning to anyone wanting their watch to be repaired or in my case a simple battery change I sent my watch off to Tissot UK in late August for a battery change and received an email at the beginning of September confirming receipt As I didn t hear anything after 2 weeks I emailed the customer service team and was advised it would be ready until the end of October So that s 2 months to change a battery They admitted they failed to let me know of the delay and this is impacting all customers Due to high demand and you guest it Covid due to lack of staff If you are thinking of sending your watch to Tissot UK to be repaired expect a long delay and unfortunately in my case absolutely no information from Tissot of any potential delay
Mac Moltisanti
6730 reviews
N/A
9 months ago
Daylight robbers
This review is in regards to the after-sales service of Tissot and not the actual watch Bought my first Tissot in December 2023 I had the case back professionally engraved after receiving it I decided a month later I preferred the original look and sent the watch to Tissot for a quote on just a replacement case back I was in utter disbelief when I received a PDF quote of 156 for a one month old watch that was worn on 2 or 3 occasions recommending it needed servicing and replacement bracelet in addition to the case back Absolute joke To add insult to injury they also invalidated the warranty due to the engraving and send me back my watch with the bracelet not fully attached
Leonard Balewski
6730 reviews
N/A
9 months ago
First ofvall I would never buy tissot
First ofvall I would never buy tissot again my watch broke inner workings sent to tissot secaucus n J they rec it apr 1 2o24 ive called numerous times and u have to stay on holding for a mi of 40 min each time I told them to fix only the inner workings about 200 lately been getting emails that it would be fixed by June 28 now they sent new email saying butter case needs to be changed I ve told them NO numerous times but now they have to order parts Now They have had it since Apr1 i finally said if that s how they r treating me send watch back never buy swatch tissot
Dave Hughes
6730 reviews
N/A
9 months ago
Scammers
Poor customer service The watch has been in warranty twice now Both times the work somehow falls outside the warranty and will cost 100 plus Selfie the first time and got the work done with the promise of the warranty next time Won t you later same result trying to charge me another hundred pounds Sharks Do not buy from this company
Stilian
6730 reviews
N/A
9 months ago
Do not waste money on Tissot
Do not waste money on Tissot their customer service is completely non-existent and I cant even get a new stainless steel bracelet for my watch I would never buy Tissot again thats for sure
MM
6730 reviews
N/A
9 months ago
Very poor customer service
Very poor customer service I bought a watch fro my husband and they forgot to take the links out So I sent the watch back and two month later they sent it back to me but again they did not fit it correctly to his wrist measurement and only took one link out as opposed to two Finally they offered to pay for me to go into one of their suppliers to get the watch adjusted but why was I not offered this optioned the first time around