Tlclondon Reviews

Embezzlement

Embezzlement charges about 30 higher than anyone in the business whether for letting fees or block management Avoid if you don t want to get robbed

They do not even deserve 1 star

They do not even deserve 1 star -5 if it was possible Sad to have them operating in London

No accountability or protection for

No accountability or protection for landlords it appears when tenants cause loss of property Vague contracts the agency itself do not seem to understand Unable to take responsibility and respond to landlord queries clearly despite substantial fees charged for tenancy contracts

Poor service

Really poor unprofessional careless service Was very poor service while I was tenant at property TCL managed and even after years late they still disturb me with there emails as they not able to manage clients mail list Despite I asked them do not contact me regarding the property I have moved out long time ago

Do not recommend

High staff turnover inflation busting fee increases unsatisfactory project management late payment of contractors blamed on their own inadequate IT payments systems unresponsive managment owners Do not recommend

Extremely Disappointed Less Than 0 001 Star incredibly frustrating

I ve had an incredibly frustrating experience with this block management company and unfortunately I cannot recommend them Persistent delays a lack of transparency and a continuous cycle of excuses with no concrete actions define my interactions with them Major Issues Encountered Communication Failure They consistently fail to attend meetings ignore emails and phone calls and leave critical questions unanswered Pointless Emails For the past 4 months they ve sent meaningless emails dragging out time instead of addressing real issues Avoidance of Emergencies They actively avoid addressing emergencies often coming up with excuses to delay and avoid action Transparency Zero transparency They hide behind freeholders and avoid providing any clear honest communication about processes or decisions Attempts to Resolve IssuesDespite trying every avenue to resolve these problems even reaching out to their Block Operations Manager Elias Odunlami the company has deliberately refused to address these concerns When I requested a meeting to understand the process for obtaining a license to alter I learned nothing useful Instead I witnessed staff gossiping about freeholders in an unprofessional manner This behaviour raises serious doubts about their accountability and professionalism License to Alter A Painful ProcessFor the past 4 months they have deliberately and unreasonably held up our license to alter likely because they discovered we were involved in removing them as company secretary and are now exploring alternative management companies to replace them Beware If you need a license to alter they will instruct the most expensive attorneys in the UK to overcharge for basic approvals They hide behind freeholders instructing solicitors to inflate prices and deny transparency when challenged The Bigger PictureWhile challenges can arise in property management the lack of responsiveness and transparency makes it nearly impossible to resolve issues effectively I ve connected with several other frustrated clients who feel similarly neglected and many have agreed to escalate these matters to court Call to ActionIf you re considering this company I strongly advise you to carefully evaluate their track record of delays unprofessional behaviour and lack of accountability If anyone else is facing similar challenges feel free to reach out I m actively exploring the possibility of legal action to address these ongoing concerns Together we can bring attention to these systemic failures

Avoid tlc at All Costs Unprofessional Untrustworthy

If you re considering using tlc Estate Agents or TLC REAL ESTATE SERVICES LIMITED think again Our experience with them was nothing short of a nightmare They were completely unresponsive providing little to no clarity on our account while continuously issuing excessive charges especially for emergency call-outs Their approach was aggressive and highly unprofessional making it impossible to work with them The most shocking part A substantial amount of money mysteriously vanished from our sinking fund under their management Thankfully we were able to remove them from our building before any further damage was done If you value transparency professionalism and ethical management steer clear of this company

Not good

Not good More room for improvement Have not worked in the best interest of the building freeholders and leasholders Lack of communication and motivation and very risk adverse

Really impressed with how professional

Ive dealt with Malcolm and he was so professional and helpful from start to finish Highly recommended