Tnuck Reviews

would give zero stars

I would give this company zero stars if I could After almost two weeks and multiple outreach attempts to understand why my return managed by their partner Veho was taking so long they finally decided to refund me for my returns even though they are convinced their partner lost the package Great I thought until I see that after they gave me my refund they charged me two separate mysterious charges for 24 03 and 5 neither of which I ve seen before I ve been trying to get in touch with them to understand what the heck is going on to no avail Horrible sketchy service Will never buy from them again This entire process has been a weeks-long nightmare

Tuckernuck is a SCAM

PLEASE BE CAREFUL I ordered from them and they charged me the 200 for the dress I still hadn t received the dress after the shipping deadline so I reached out and was told it never shipped and was out of stock This is after being charged for it I only ever received a confirmation email that the order was successfully placed I never received a notification of cancellation or refund either even though I spoke with Sarah team leader Alex Ferrel and asked her for this If I hadn t reached out I would never have been notified This dress was for my sister s wedding and they really put me in a pinch PLEASE BEWARE

Never delivered my order not refunding

I placed an order for a dress and the package was damaged in transit and never delivered tracking says it was returned to Tuckernuck I reached out to Tuckernuck and Corso Tuckernuck s outsourced shipping protection and it s been over two weeks without a refund Both sides are giving me the runaround on something that should be a simple refund for a product that was never deliverd

Go somewhere else

I ordered a 970 00 dress One week after ordering the 970 00 dress arrived crammed into a plastic bag inside another even smaller plastic bag crammed into my standard issue mailbox The Label is LaDoubleJ I can order this dress almost anywhere from other retailers who always send dresses in a box with tissue paper a bow and a thank you note The dress was unwearable on arrival and looked like it was fished out of the bottom of the laundry basket I had an Anthropology experience at a Bergdorf s price point Go somewhere else

Buyer Beware - deceptive return policy

Make sure your purchase is eligible for return before you buy I recently bought 2 dresses on sale each in a different size intending to return the one that didn t fit Nothing was mentioned about final sale on the order Guess what neither dress can be returned The Tnuck return page says that each dress has a tag that says ineligible for return That s incorrect The tag in fact says this tag must remain attached for return Customer service is of no help I wont buy Tnuck again

A Sway courier picked up my return on

Tuckernuck finally credited my account on 12 22 24 after their courier picked up my return on 12 04 24 I still think this is an unacceptable amount of time to credit a return and won t be ordering anything else from this company A Sway courier picked up my return on 12 04 24 Today is 12 19 24 and Tuckernuck customer service is telling me I have to wait until 12 26 24 to let them know if my return has not been processed This is ridiculous Their return policy says 2 WEEKS I have e-mailed them at least 6 times and I keep getting the same response I understand your frustration and I m so sorry Please note that we can only consider the return package as lost if the tracking information has not been updated for 14 business days from the last update so if your refund has not been processed by December 16 we will be more than happy to manually process it for you Thank you so much for your patience and I hope you have a wonderful day Best Rayah SThis return has OBVIOUSLY been lost by YOUR courier service or whichever service he used to return I will NEVER do business with this company again

Return policy is too rigid buyer beware

Bought a beautiful dress 280 on sale Aqua blue shorter length long sleeve cute style When it arrived color is faded material is cheap length is below knee do not like at all Too bad was on sale no return credit or refund Will never purchase from them again Have been a good customer to them over years

Awful

Awful Awful customer service I will never shop with them again Ordered 3 dresses on line and forgot to apply my 15 discount I called customer service and it was an awful and quite shocking experience He could not apply the 15 BUT he could if I accepted that my 3 dresses were final sale I asked to speak with the manager and never got the call back NEVER AGAIN