Stunning multifunctional playmats Toddlekind EU
Based on authentic user experiences
Camille
6733 reviews
N/A
7 months ago
Odor causing headaches CS inconsistent
I ordered the toddlekind playmat and when it arrived it had a super strong chemical odor It gave us headaches and made our Dyson fans that detect poor air quality go crazy I thought I d give it a few days to air out before contacting the company I didn t see any improvement and asked toddlekind First they said oh of course that shouldn t happen - it s probably because of a neutralizing agent that wasn t aired out properly they checked batch numbers and sent me a new one - which has exactly the same problem When I contacted them again they said oh it does happen for a few days all playmats smell and I could return for a refund only if all items are still in original packaging and I have to drop the pretty big boxes off at a collection site for DPD The issue is still not solved and weeks later the mats are still in my house and still smell so bad we have to keep them in an unused room with the door closed A headache in more ways than one
ZG
6733 reviews
N/A
7 months ago
Terrible quality
It is reasonable to expect a playmat to last the few years that your toddler uses it but these Toddlekind playmats do not It started peeling after a year of light usage and by the second year it became so worn out that it was embarrassing to have my friends and family see it Unfortunately we ve had to buy an alternative product from another company and throw this in the rubbish I try to be environmentally friendly and buy sustainable products but when companies like this exist it makes it extremely difficult I contacted customer services who could offer 15 off a new purchase but refused to repair or replace the mat
Marlene
6733 reviews
N/A
7 months ago
Terrible Customer Service
Terrible Customer Service - paid for an item that I never received I am being completely ignored There is proof that the item was delivered to the wrong location - still I am the one who needs to sort it out 3 e-mails from customer services to tell me that this is not their problem - I should sort it out with the delivery company To be honest the worst customer service emails I have ever seen - and this coming from a baby kids company Since 1 week - no response As of today - I paid for an item that I will never receive and no one is answering my emails
Mike
6733 reviews
N/A
7 months ago
Not good customer service
Not good customer service - did not even read the problem when replying Never got the product in the end and had to refund
Disha Roy
6733 reviews
N/A
7 months ago
Spent a lot more for a premium high
Spent a lot more for a premium high quality product and within few months it s falling apart 1 The pattern is peeling off from the foam is unsafe for the baby2 Very easy for baby to pull the pieces along the edge apart
Patricia
6733 reviews
N/A
7 months ago
Returned a product at own expense as
Returned a product at own expense as local post office was unable to process the label provided Now customer service claims their warehouse never received the item terrible after sales support but daily sales push via email Product ok but service is a catastrophe Would not buy here again
Olivia Korn
6733 reviews
N/A
7 months ago
Terrible customer service
Terrible customer service I paid for an item that I did not receive and I told them several times without much help from them
sneggy
6733 reviews
N/A
7 months ago
Fantastic customer service and a great
I really love your playmats they are so pretty
Andrea Naranjo
6733 reviews
N/A
7 months ago
The best investment for our family
Fantastic customer service and a great product They offer a two year warranty and a tile replacement service on Playmats Unbeatable Gorgeous designs too and the company actually are eco conscious and plant trees for every purchase
Consumer
6733 reviews
N/A
7 months ago
Perfect and useful
This amazing playmat has really been an investment for our family my son is having safe fun on it I now enjoy sitting on the floor much more as the mat is soft and my back is thankful for it The designs are exceptional and you can match them beautifully with your home decor I have been amazed with the wonderful after sales service it has been amazing