Toolhelp Reviews

Terrible company to deal with

Same as all the others a tool battery from aldi failed customer services informed tool help Only 1 reply from them then ignored all my emails no one answers the phone Over a month later about 4 calls to Aldi C S finally I got a reply to get a refund in store Advice keep contacting Aldi C S who were very good until you get a result Not sure why tool help bad name are still used by them Very frustrating

Appalling organisation

This company is supposed to handle warranty queries on Aldi electrical products As of now I have been on hold on its telephone helpline for 44 minutes 41 seconds Appalling organisation

Their website is up the creak as I have

Their website is up the creak as I have registered previously but now it won t allow me to sign in or register as a new customer Phone line is just continually on hold No other way of making contact So much for warranties

Useless company Tool Help

Useless company Tool Help What kind of name is this for one of the most unhelpful businesses I have ever had the misfortune to deal with Why do Aldi use them when they are clearly not interested I am still in the process of continuing a claim with Aldi on a faulty pressure washer and all I keep getting is a load of flannel but in fairness to Aldi at least they do respond saying they have contacted Tool Help on my behalf and to wait again and again Abysmal if I could give a minus five star review I would

Useless

Trying to get a 9 99 drill repaired replaced - still under warranty After a week no reply to job ticket or phone unanswered for 45 minutes Aldi you need to look somewhere else these guys are not interested in customer service And by the way Trustpilot how can someone on here get an overall review score of 2 2 when they have 100 1 star reviews

Totally useless

Totally useless seems to be an effort to dodge any action Had a bench saw was faulty from new just kept being linked to an over complex website that kept asking me to fill in the same questions over and over Kept sending photos kept getting an email back asking me to go to their awful Tool Help site yet again never got an answer of any use Will never buy tools from them again

Utterly useless company

Utterly useless company Like previous comment tried to upload information and just keeps showing an error message every time Best advice is to either pay more for your appliance and get a decent manufacturer warranty or pay peanuts via Aldi and when it breaks just chuck it away No idea who this company is but a total waste of space time and effort Just useless

Useless

Useless Told me they were going to send a replacement battery for a pump I purchased from Aldi I used once That was over a month ago Many messages later have not been responded to