Topsoil Reviews

Avoid this company

Avoid this company Wish I had read the reviews on here before purchasing the top soil from this company Like most of the customers on here the company failed to deliver the top soil on the day and did not have the courtesy of notifying me I had stayed in all day until 5 30 to wait for the delivery Now I m dreading to stay home again all day tomorrow and pray that the soil will be delivered I m not holding out much hope for a good quality top soil

Rubbish

Order my turf and when I was delivered it clearly was in a state Once laid down it is still dark black in 80 I have contact topsoil and been told it should have been laid within 24 hours Which majority was done but the state it arrived in it was clearly sitting around for days to become in the state it was delivered in It had rained a lot in the week prior to delivery so that s why it was saturated

Awful experience

Order was delivered to pavement at the front of my terrace house despite my request to deliver to service road behind Customer service said nothing could be done So I had to take around 40 trips through the house heaving buckets of soil You should give customers option to cancel if requirements cannot be met

Change of Date without telling the purchaser

Despite offering a choice of delivery date the company delayed changed it without thinking to inform the purchaser Customer Service could only repeat that well its been changed by someone and added no further help Totally useless service It cannot be that hard to establish a system that is reliable

Unreliable Delivery and Poor Customer Service

I recently ordered 2 bags of topsoil and 2 bags of compost from Topsoil co uk However when the delivery arrived I received 3 bags of topsoil and only 1 bag of compost they were wet and heavy Not only was the order wrong but the bags were also stacked on top of each other making them difficult to manage due to their weight When I contacted customer service to address the issue they refused to acknowledge their mistake and asked for proof This lack of accountability left me feeling cheated and frustrated

Awful turf and poor excuses

The turf they sold me was of shockingly poor quality Despite an exemplary care regimen the entire lawn was 70 bare within a year Their customer service co-ordinator was far more concerned with shirking responsibility and trying to blame the conditions in my garden completely unfounded assertions than with providing any kind of service I made contact twice before leaving a negative review but they were clearly uninterested in offering any resolution beyond denying all responsibility for their product being unfit for purpose

they took it from meadow very

Think they took it from meadow very poor bald in places

I would give zero stars

I would give zero stars if I could Cancelled my order before delivery They refused to give me a refund Threatened to charge me a further 60 if I don t except the delivery No help whatsoever from customer service They thought it s ok to take 300 from me for nothing No turf no refund I filed a dispute against them at my bank and got my money back Only the bank was helpful nothing from Topsoil co uk An awful company to deal with Do not touch them

No refund

Double order by mistake online as had wifi issue called within 2 minutes to explain the mistake and no refund still 2 weeks on just nonsense from customer service fobbing me off and I m having to call them every day You can t just steal peoples money and be a reputable online retailer shop elsewhere