Torus Reviews

When you call them

When you call them you have to wait for 40 minutes and when they answer they hang up on the pretext of transferring your call they did this to me many times They did the same today I have told them many times to tell your workers to use shoe covers and enter our house but they don t care Last year their employee entered my apartment on a rainy day with shoes on and brought some dog feces stuck to the soles of his shoes into my house and my house smelled for three days Unworthy officials tell your workers to use shoe covers

Lloyds Bank I been to the bank and I

Lloyds Bank I been to the bank and I was transferred 500 pound with staff inside the branch with my identity and after 10 minutes unknown number call me and massage me regarding about your payment and asking me over 30 questions and I was waiting on phone almost 30 minutes and his just came and said for more security I m not believing this this more for my security because everything was clear that s why I do this think inside the branch so this is for something else that s why no one not put money on bank anymore don t waste customer times and teach your staff be more professional

Living in Haydock Torus62 Social

Living in Haydock Torus62 Social Housing no I am the only poor person here In fact the flats are for reach people who live their old mothers there alone so useful for when they have to go on Holiday In fact TORUS 62 has in place a system called PERMISSION TO ENTER OKEachDay which they ask you to sign at the start out of the Tenancy agreement Means that NURSES They write number in this little black box outside of each door and they can enter the flat because of that we cannot close our door from the inside Also are not Social Housing here in Haydock if there is a TAXI driver living here Social Houses for well off grow up children so going on holiday not a problem TORUS62 useful method will look after their mother or father Rich people big cars flats inside in a terrible conditions Tenants this spring changed their kitchen all knew If I had those money I wouldn t be living in a Social Houses and The Council help to cover up everything It s a scandal

Torus unsafe violation of agreements

Torus failing to adhere to their tenancy agreementsI would like to share my experience with Torus which has been deeply disappointing and frustrating This company consistently ignores complaints and fails to adhere to tenant agreements creating an untenable living situation for surrounding residents Ignoring ComplaintsOne of the most egregious issues with Torus is its blatant disregard for tenant complaints from non-tenants Despite multiple attempts to reach out to management about serious concerns such as abuse noise attempted break-in damage to private property the company routinely fails to respond When they do acknowledge complaints their responses are often dismissive and lack any concrete plans for resolution This lack of accountability not only undermines trust but also leaves surrounding residents in potentially dangerous and unhealthy living environments Non-Adherence to Tenant AgreementsTorus Housing Company also has a disturbing pattern of not honouring the terms outlined in their tenant agreements The key violations include Safety Security ignoring instances whereby a tenant has clearly and evidently broken their tenancy agreement Despite commitments outlined in their agreement actions are inadequate and leave surrounding residents feeling unsafe So much so forcing people to leave their own homes Another is poor communication communication from the company is sporadic and unprofessional Important notifications about abusive and disruptive tenants and other significant issues are either not communicated passed from one enforcement officer to another or are simply left undealt withImpact on surrounding residentsThe cumulative impact of these issues is significant Surrounding residents are neglected and frustrated The unsafe environment people are expected to live in adds to the stress and dissatisfaction ConclusionIn summary Torus demonstrates a concerning lack of commitment to its tenants and non-tenants By ignoring complaints and failing to adhere to tenant agreements the company creates a living environment that is not only unpleasant but also potentially unsafe Prospective tenants should exercise caution and thoroughly research their options before considering a lease with Torus Existing tenants may need to seek legal advice or involve tenant advocacy groups to address these persistent issues

Very very poor communication from my

Very very poor communication from my housing officer who despite promising to contact me with updates regarding an issue of importance has not I have had no choice but to continuously call and write emails multiple times and still to no avail Torus should be providing a duty of care to their Tennants and the service I have received is less then satisfactory The complaint is now at stage 2 and looking to involve the housing ombudsmen

Avoid this company

Avoid this company We have tried to contact this company as their property has overgrowing trees and shrubs into my parents property We are now over 3yrs since complaining and have had one person pop out to see mum Didn t leave a forwarding contact number or email even though they are customer services There has been damage to both fencing and the greenhouse yet there has been no approach since from this business Their helpline is automated and you are kept waiting for ages and then it tends to drop the call This company is a joke and I would highly advise never dealing with them

We contacted Torus 8 months ago asking

We contacted Torus 8 months ago asking them to make a repair to our roof After numerous complaints which they choose to ignore we are still waiting Absolutely terrible customer service

I have reported pest control a thousand

I have reported pest control a thousand times NOTHING HAS BEEN DONE Why am I paying 113 per month service charge Do Tours think I m made of money They leave the communal back yard a disgrace and wonder why there are rats mice what am I paying for