Totsonthemove Reviews

I received a call to make sure I was

I received a call to make sure I was the purchaser and awaiting a call re delivery date as advised by company Thank you for your prompt response and look forward to receiving my product for Christmas

Quick delivery And a very nice guy phoned me after I ordered to keep me informed about me my order correct details delivery ect Thank you The pram is aboustly gorgeous Love it

5 stars - uncertain at first

I placed an order for a product on the 19th of November with the expected delivery date being the 21st Despite receiving a notification claiming the delivery had taken place which it hadn t I contacted the customer service team promptly on the 22nd They called me back twice that day providing updates and assuring me that the item would reach me by the end of the week by the 24th However the item did not arrive on the 24th I attribute this delay to the delivery company rather than Tots As of the 27th I have now received my item although I haven t yet checked everything is in the box I am giving 5 stars because upon expressing my concern the customer service was commendable Additionally I believe the company went to great lengths to ensure the delivery of my product considering it was out of stock nationwide My only suggestion is that Tots consider revising their delivery estimates especially during busy periods If I had been quoted a week for delivery initially I wouldn t have had any concerns So I believe the actual experience wasn t 5 stars but weighing all factors including price the fact I didn t need the stuff until January really etc I have given them 5 stars

Absolutely on the ball

Great service I received an email straight away to tell me it was going to be delayed by a week and did I want refunded it was only delayed 3 days great pram and came very quick

If all companies were the same as this

Absolutely on the ball Very quick delivery and the product is fantastic I had to go back and ask for a receipt to be sent as I couldn t find the original and this came back straight away Very impressed

Brilliant experience

If all companies were the same as this company then life shopping through the internet would be a breeze On the ball and kept up to date with delivery and I even received a call to check if I was the buyer Well done and I hope your business continues to be a success

Fantastic customer service

Fantastic customer service always happy to help and go above and beyond Would highly recommend this small business Product looks great- not build up yet until Christmas eve but it looks better in person than on the picture Going to have a happy little girl 5 Tots on the Move

Quick delivery with care

It was really quick delivery even though the holiday season So surprised and amazing I appreciated for your service

Excellent speedy service

Excellent speedy service great customer service support with good pricing on products I would highly recommend tots on the move if looking for products for little new arrivals and little ones we all ready have