TouchUpDirect | Buy Auto Body Touch Up Paint Online
Based on authentic user experiences
Mike
6731 reviews
N/A
11 months ago
Stay away
No communication No email with tracking number as promised within 4-7 days Slow fulfillment of orders Expensive price for no customer service Cancelled 1 order About to cancel the second if no communication by morning
Gary
6731 reviews
N/A
11 months ago
TouchUpDirect Terrible Customer Service No help
To get just a little help to place an order I waited and waited and waited on phone lines on chat lines and even eMails we re not answered properly Even though I was within service hours - per TUD website directions - and on-line indications that agents were standing by and you are 2 in the queue Just a bunch of computer generated garbage sent to me to try to make me think a knowledgeable human was actually going to talk to me After hours and hours waiting no customer service contact was ever made And then DAYS later I get a cryptic eMail that says Upon checking our system We do not carry the formula of the color you re looking for What What That s it That s the end of the effort by TUD to make hundreds of it s customers happy by suppling paint for this common code TUD prides itself on being one of the biggest touch up paint providers in the world and when they get an accurate paint code and paint name from one of the largest vehicle makers in world GM they make NO attempt to even call the auto company and get the formula for this very popular code - that is totally unacceptable Not only terrible customer service but terrible internal operations I doubt Carina is even a live person probably just part of another computer generated message And if it is a person I doubt she made even 1 second of effort to get the formula for this standard GM Chevrolet paint code Shame on TouchUpDirect - Gary S
Eric Tofsted
6731 reviews
N/A
11 months ago
Highly don t recommend
Do not recommend for novices to car touch ups I followed every instruction given and the paint looks darker than my car and is extremely noticeable I gave them my car s paint code and they still messed it up It looked fine on the test card I have no idea why it s drying so much darker on my car Now I have to go pay to get this fixed Even better I waited a month from ordering to apply it and now I can t do any of their guarantees Do not recommend it it s a total waste of money
K B
6731 reviews
N/A
11 months ago
Followed directions exactly
Followed directions exactly even let paint dry longer then stated Tried to apply clear coat and all 3 coats of paint came off I do not recommend this product Made a mess
Jim
6731 reviews
N/A
11 months ago
No customer service
No customer service Very slow on fulfilling orders Paint never dries after weeks of allowing it too dry I will give them one more try but my hopes are slipping towards zero or below To be absolutely honest here don t use this company Take your problem to a professional painter and let them do it or buy you a touchup gun and some paint from English Color or other reputable company Spraying is not hard Spraying from cans is next to impossible They all spit and leave blobs of paint on your part
Robert Kramer
6731 reviews
N/A
11 months ago
Only one place to go for touchup paint
If you need touch up paint for a small or large area of your auto or motorcycle there is only one place to go That is www touchupdirect-dot-com First of all I had a difficult color on my Goldwing but they matched it PERFECTLY I was amazed As part of the process they made a mistake in my reorder At 8 39 a m I sent them a note about the error They are not even open yet in California but I received a call from them at 10 12 a m They were so apologetic saying they were immediately shipping the correct product an 80 00 value at no cost to me Customer service just does not get any better than this I wish I could give them 10 stars