Touring Reviews

Beware of their renewal policy

Auto-renewal is not explicitly mentioned but is buried deep in their fine print and FAQ page What a money grab Not recommended

Service without invoice smelling tax evasion

I ve called Touring to tow my broken car I ve explained my situation saying that I needed an invoice so my company would refund me They have mandated another company which requested to pay 400 EUR via payconiq but without any invoice It was 2 am I just wanted to go home and forgot to ask anyways the driver seemed to have none Since then it has been 2 months requesting for the invoice via touring customercare and complaint services then the 3rd party towing company SFP and now a 3rd party company auditing touring Still no invoice

I m a customer there

I m a customer there Holy hit The first time my car broke down I had to wait over 20 hours for help in the car Someone came after about 6 hours but drove off again without taking me with them as the Belgian dispatcher had probably given the wrong order The next tow truck arrived 18 hours later I broke down in Germany Fortunately at a busy petrol station So at least I didn t die of thirst or starvation Unfortunately I had another breakdown a few weeks ago but luckily the towing was much quicker But I had to pay the towing service in advance I wouldn t do that again I ve now been waiting 4 weeks for my money That is absolutely outrageous All documents were sent to Touring the same evening What s taking so long now In the meantime I can only advise everyone not to be a member of this association Think twice I will leave as soon as possible

Horrible

My car was crashed totally so I had no car anymore My assurance settled everything but assurance didn t gave me a replacing car Then I called Touring where I was a 25 years member They didn t gave me a replacing car neither as they said they didn t care about me because the assurance would bring my crashed car to the garage already Very unfriendly lady at the phone without any respect for the situation we were in Never again anymore Avoid Touring You re of no importance but they only care of bringing your car to a garage first as they will be paid for that If not they don t help you anymore I paid 250-300 euro per year 25 year long so about 7000 euro at least and they treat you as garbage Horrible experience

STAY AWAY FROM TOURING

Watch out with the contracts Move On of Touring If you want to get rid of it you need to cancel your subscription 2 MONTHS BEFORE DUE DATE I cancelled it 1 month before due date be sure you do that by REGISTERED LETTER and they just ignored it and sending me a reminder and a registered letter to pay immediately Called them but they pretend it is not them but the assurance company Now I have to pay another 300 euro for 1 year Same day I paid it I sent a new registered letter to cancel my subscription for the next due date in 1 year STAY AWAY FROM THESE THIEFS

Excellent customer service thank you

It was the first time that I contacted Touring for assistance My call was answered promptly I spoke to 2 gentlemen who clearly and pleasantly assisted me accordingly Since I noted that the assistance needed was not that urgent he gave me the time frame the service would be provided and explained the process The towing service arrived as scheduled with enough notice of its arrival Pascal who came over tried everything to start my car patiently checked everything to resolve the problem When all his attempts were unsuccessful he towed my car to the service garage He was very professional curteous pleasant I am very satisfied with the excellent customer service that I received Thank you gentlemen