Toybeta Reviews

I received my orders

I received my orders So I will order again

Great Alternative

I got two Roly Poly Pucky It was packaged very well in a nice snug box with bubble wrap The boxes did not have dents or noticeable problems I got really cute ones and I am so happy with everything Shipping to Guam was very fair and PopMart does not ship here so I am happy I found this site To be honest I was going to deduct a star but I feel like it is not at the fault of the company I purchased my items on September 14 and received it on November 6 so people who live on islands like Guam be aware of shipping time

I couldn t recommend a better shop

I have been ordering from TB regularly for over a year now and this is the only online resellers I trust They have the best and fairest prices guaranteed genuine products and the best staff I couldn t recommend Toybeta more You won t be disappointed

Toybeta Experience

I ve been shopping on Toybeta for almost 2 years They have a great selection of art toy collectibles blind box figures Their products are 100 authentic Toybeta s customer service has been responsive and helpful if I ve had a question or an issue with shipping They ve even ordered special limited edition figures like Toycity Laura for me through customer service

Love this shop and this team

Love this shop and this team Fast shipping safe packaging Easy to contact customer support Highly recommended

Labubu

I ve been a labubu collector for many years and I have several authentic ones from popmart official website and official popmart stores in my city Toybeta is absolutely scamming their customers Not authentic at all I ordered a few different series of labubus from toybeta just to see First of all it is in fact a fake here s how to tell -manufacturing location on box and tag on fake labubu doesn t match popmart original manufacturer location -wrong UV stamp -wrong shape of body head and ears are shorter than popmart authentic one -space between ears is wrong-blush tone on cheeks are wrong and skin wrong color-no popmart logo marking on inside of the bag -no red stripe on tear strip-QR code isn t the same as authentication thru official popmartthe fact that there is no real reviews is sketchy The address is the same as a Puff Brands LLC and other ecommerce online shops The number s from China so it s very possible that it s a cheap drop shipping site that controls many shops online The problem with all these sites popping up are that usually buyers won t get what is being adverted - usually they are knock offs bootlegs or low-quality items Also you have to pay for returned items Please do not take the word of other customers that don t know how to authenticate properly Many people are getting scammed by these companies and products are getting seized by law enforcement everyday These fakes are getting really good and hard to tell unless they are side by side and you know what you are looking for Please be careful out there Please do your research before purchasing from sites like these and wasting your money on trash I would only buy labubus at popmart directly never from these sites YouTube and TT shorts have some amazing videos showing how to properly spot a fake And all the ways scammers are getting tricky with it You can also reach out to popmart directly and send videos and photos as I have done in the past if you are unsure Take care hope this helps

Dishonest

I don t typically write reviews I usually make a mental note of the bad experience and move on However the one thing I can t stand is a dishonest company or person I will preface and say that I started disliking them after noticing their shady business practice It is not due to forming a sudden bias because I suddenly decided to dislike them like they are claiming Anyway I used to love them and watched their lives religiously but have seen them switch out samples multiple times for themselves They also keep secrets If you are ordering a blind box hoping for a secret I guarantee that you will not get it Especially if the secret has an obvious giveaway ex Labubu secret has extra tags so you can hear it while shaking If you have been a long time viewer of their lives you will see they play favorites and these favorites tend to get a lot of the secrets They have other uncouth business practices but I m not going to get into that I have ordered Emma s from them and when they took them out on live for unboxing the boxes were pre-opened already This is extra suspicious given that they have a page of Emma secrets on their site During the monster x one piece drop despite ordering a full set the boxes were all pre-opened They do this with all new Popmart releases They gave a ridiculous excuse for doing this No other shops do this I was able to find another shop that had a sealed box With upcoming tariffs they have refused to acknowledge changes in shipping while also claiming that customers will not face any tariffs They refuse to take responsibility for tariffs if customers do get charged as per shipping policy on site yet continue to promote ordering They keep providing conflicting information This company needs to be more transparent and learn how to better treat their customers -----I am updating my review in response to what they have responded The Emma boxes I am referring to are not secrets I have seen pre-opened blind boxes on the stream This is also not just my experience alone several have also noticed this and brought it up The bags may not be opened but the boxes can be seen with tape holding the box close They try to move fast to cover this As for cancellations while they do cancel upon request if you watch the stream they move fast to open boxes without giving you a chance to jump in and once boxes are opened they are yours I do have order numbers for several Emma purchases but at this point there is nothing they can do to make it right because they did not want to resolve privately There is also nothing they can do to disprove what I and many others have seen with our own eyes on stream The reasoning they stated for pre-opened Popmart releases is due to having to acquire single pieces at vending machines They claim to acquire several sets worth of single boxes from these vending machines to resell which they then have to open to form a full set but they also don t keep track of which items are out from the set when they do this They have access to Popmart stores but they get it from vending machines make it make sense Vending machines don t hold more than 1-2 set they stood holding up a line to get boxes to resell on stream Also they do NOT clearly specify on their site about opened boxes -- maybe they will now moving forward since being called out In regards to favoritism while others do still get secrets on stream if you watch enough you ll notice the favorites gets it with a majority of their orders and especially with secrets that have obvious tells with weight shaking the box and they definitely do not necessarily order more I have also seen them pull from new sets for their favorites and allowing special rules for their favorites whereas others are denied In regards to the tariffs they only recently made announcements regarding it after weeks of confusion due to me bringing it up They also claim their workers are now not getting paid due to the effects of tariffs I don t know if this is true or if it is just a ploy for sympathy Either way all workers should be paid a fair wage I took it as a representation of how they are as a company If they don t value the workers that they work to the bone how much can they really value their customers other than a way to pad their wallet Take note of how they only responded to my negative feedback compared to others for calling them out They are an unreliable and unprofessional company Leave your trust somewhere else Also please take note of their tone with the response If anything take that as an indication of their general lack of customer service and professionalism in dealing with reasonable concerns Thanks for reading -- Final update to point out that they re trying to fix their tone when responding to fix their image A little too late imo

Poor customer service

I tried to leave a review on their actual website but come to find out they have to approve your reviews THEY ONLY APPROVE GOOD REVIEWS My review was never posted on their website so I ll post it here instead This is the experience I had with their shop I ve been shopping with TOYBETA since November of 2024 with no issues until March of 2025 I purchased many blindbox of Babythree 400 V1 series to get my target The item I received was damaged there was a big hole pretty noticeable on top of the head a big rip along the ear I messaged their customer service person She responded with they would never intentionally send a defect item out etc blah blah blah Then proceed to offer me a 5 discount for the inconvenience and asked if I can sew up the hole This was an ABSOLUTELY JOKE 5 isnt even going to cover my shipping cost I requested for the item to be replaced or issue me a refund Customer service then shifted the blame to the manufacturer stating it isn t their fault either basically saying its not their problem either I looked back at my screen recording and when it was being unboxed you could see it was already damaged Im sure the host noticed it but didnt say anything because she was holding it all weird I mentioned this to her and even sent her the recording as proof To no avail she would not budge then told me if I wanted a refund or replacement I would need to pay for shipping back to them since its a manufacturer defect I told her if it was caught on LIVE STREAM I would have been able to pick another blindbox to open But what she is saying to me is in infact if even caught I would of have to keep the defect item After a couple of days back and fourth she RELUCTANTLY refunded me and was very dismiss Msg from their customer service Please consider this as a gesture of goodwill and feel free to keep the product at no additional cost Please note that our full refund policy will no longer be applicable to issues related to manufacturer s workmanship defects To avoid future misunderstandings we recommend you confirm your acceptance of our quality processing standards before placing any further orders We appreciate your understanding This shop will NEVER get another penny from me I use to enjoy watching them 24 7 but after this experience and realizing that this shop is SHADY AF I will never go back I rather pay more money else where Thanks for reading UPDATED SINCE THEY SAY IM LYING Again what a JOKE of a response For you to say that what I m saying isn t true is ABSURD MAYBE GO BACK AND WATCH THE LIVE STREAM WITH YOUR EYES OPENED AND NOT CLOSED Maybe your choosing not to see it and says its fine when it really wasn t I have proof of it which is why I screen recording all my openings on LIVE As I stated I was only refunded because I wouldn t accept your terms to pay for shipping back Saying you guys can take negative feed back but turning around saying I m leaving a false review Seems like you can t take any negative reviews or criticism I am happy to share my screen recording and tag you on TikTok to see whos lying TOYBETA IS A JOKE AND MONEY HUNGRY For example purchasing rights just to buy a limited INNS Plush you make customers buy an entire set of INNS just so they can buy the limited plush Other seller s from China lets you buy it no problem without all that BS Anyways take it as you may I don t want to waste anymore energy on this BS I have nothing to lie about Like I said before I used to enjoy watching 24 7 until this unpleasant experience Have a wonderful and blessed day Goodbless