Toyotadirectparts Reviews

Genuine Toyota Parts Direct To Your Door - Toyota Parts Direct

toyotadirectparts.co.uk
3.40
10 reviews
Average Rating
Based on 10 user experiences

Rated 3.40 out of 5 by 10 Happy Customers

60%
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40%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 10 reviews

Customer experiences for Toyotadirectparts are polarised, with several reports of unresponsive support and delivery delays contrasting sharply with positive feedback on genuine parts and fast shipping where service was reliable. The company appears to face consistent issues with communication and order fulfillment, yet when transactions proceed smoothly, customers highlight high-quality components and competitive pricing. Mixed delivery timelines create uncertainty, but product authenticity and trustworthiness remain recurring themes among satisfied buyers.

What customers love
  • Genuine parts quality
  • Competitive pricing
  • Easy ordering
Common concerns
  • Difficult returns
  • High pricing

Last updated 1 month ago

L

No one reply email

There is no phone contact on their website Both inquery and return refund form has no reply at all It is just a black hole
M

Email this morning

Email this morning Shoddy service Still not got my car mats 2 weeks now Uk based Direct from Japan would have been faster Thank you for your email Unfortunately I ve been out of the office for a couple of weeks and due to staff shortages no one has been covering so I m a little behind with the processing of orders at the moment Please allow me extra time to complete this We are UK based Kind RegardsKerri
L

Computer says no

I purchased a footwell lighting kit for my 2021 Toyota Hilux Upon checking out I provided the registration number of my vehicle After a week nothing I called up and spoke to Blake who confirmed to me that their system didn t recognise my registration I told Blake that the gov uk website recognises it as do countless other vehicle tax MOT checking websites freely searchable on Google I also told Blake that they should ensure as a business the internal systems they use are up to date fit for purpose which clearly is not the case I was told that they were refusing to ship my parcel until I provide my VIN number I m guessing that if I do I will be deemed worthy enough
M

Incredibly difficult to contact this

Incredibly difficult to contact this company no email address phone goes to voicemail leave a message and it never gets a response
A

Excellent service recommend highly

Have used Toyota Parts Direct on 3 occasions and each time have been more than happy with the service Ordered a set of discs and pads front and rear for my 2016 Rav 4 and a set of TPMS sensors can t grumble at the price or service really happy I m a bit surprised by the previous reviews but my experience has been excellent
K

Great service

Great company for your Toyota parts and returns were straightforward
G

I ve ordered a set of floor mats and I

I ve ordered a set of floor mats and I am extremely happy with the quality Delivery time took 4 weeks but this was communicated to me after placing my order which was fine Worth the wait Paid with PayPal Trustworthy
V

Seem to be good got my parts quickly

Honestly I don t know where the bad reviews are coming from I got my parts quickly and at a good price My only gripe is that I had to pay for delivery
A

good experience

I bought floor mat and trunk mat for GR86 good experience with the purchase after submitted my order on the website I got their email at the next early morning and noticed the item was backordered and given estimated delivery date and the item arrived earlier then expected The nice part is there is large hand written reminds delivery not to fold the package
W

Genuine part sent quickly

Genuine part sent quickly well wrapped to make sure will arrive safely Competitive price

About Toyotadirectparts

Genuine Toyota Parts Accessories Merchandise Savings off RRP Next Day Delivery On Stock Items Secure Payment System All Parts for all Toyota Models

United States

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