Tradesecrets Reviews

THE OWNER IS RUDE

The lady who introduced herself as the owner is very rude I was dropping off my wife and she kicked me and my kids out of the store for standing in there while I spoke to my wife to figure out where we would meet next If I can put a 0 star I would WORST CUSTOMER SERVICE

Don t bother ordering online

Don t bother ordering online They take over a week to ship even before Covid and their ordering system is archaic If you have a month to wait then give it a try

If I could give a 0 I d love to

If I could give a 0 I d love to I ordered Nov 19 confirmation of order made but not fulfilled I reached out 2 days ago and the product is out of stock they asked what would I like to do Well I want a refund no response Terrible f ing service and I will NEVER shop there again in store or online I have never experienced such a terrible experience

Payment accepted order never shipped

I purchased products online over a month ago payment was processed but they never provided a tracking number and nothing has been shipped I haven t been able to get in touch with their customer service department either There are numerous complaints filed with Better Business Bureau as well so I suspect the website is bordering fraudulent

AVOID THE WEBSITE

Ordered product that never arrived When I finally decided I should follow up about delivery I was informed they didn t have what I ordered They just took my money and waited for me to figure it out I guess Contacted them AGAIN asking for a refund and am still waiting The customer service person was very nice but has absolutely no actual authority to get anything done She is unfortunately there to take the brunt of all the complaints of which I now see there are many Wish I had checked before I invested all my time and effort There are notes on the website on how to write a useful review If this review convinces 1 person to avoid my experience then I think I succeeded

Beware this company is Fraudulent

Be careful this company is operating fraudulently They advertise items in stock then when you order they don t send it When you inquire they say its out of stock and try to replace with something else or a refund They never issue the refund and their customer service number is not real If you call 1-866-264-2799 it is a automated message about winning a medical device and has nothing to do with this GS beauty Trade Secrets company

I just had my hair colored supposed to

I just had my hair colored supposed to be medium brown at Square One During the coloring I kept asking why is it so RED My hairdresser repeated do not worry once I wash it the red will go away even other hairdressers I asked said the same But when I got home my husband freaked showed me in the bathroom mirror where the lights are bright the top of my hair sides are red the bottom brown I washed it twice it is still red When I called them complained They said the thing I was hoping they would offer to do it again or give me my 180 back I am 77 years on pension Theresa

Do not buy from this company

Do not buy from this company Quality is poor and will not work with you when they send a used defective product They website states a store credit or replacement I didn t want a replacement When I wrote serval emails all were ignored They lost a long time client Zero customer service and stars Like others have said stay away This is a greedy company