Traegergrills Reviews

Piece of junk

I went to use my traeger grill for the The second time and it does not work there s no heat no nothing They want me to take it apart after I called customer service they want me to take apart the grill in order to figure out what s wrong with it I told them I want my money back or a replacement they still insist on me taking the whole grill apart in order to find out what s wrong with it what a joke I will never ever buy another Traeger grill or I will make sure I tell everybody not to buy a Traeger grill if this is the way they do business what a joke this company is

Do not buy from this company

If I can help one person not buy from this company it would make me happy They have the most obnoxious and rude customer service I have ever dealt with Once they have your money they do not care to help you no matter what the situation even family emergencies and help with shipping They will make up rules just to not help The laziness of the employees caused the situation I was in and rather then the company take responsibility they tried to make it my fault So get your bank involved because I bet they did wrong by many others

Terrible customer service

Terrible customer service I just wanted something nice for my husband and I feel like we got cheated We bought our 760 traeger pellet grill brand new from home depot and it started faulting on the first cook and every time I call they just try to waste your time so you don t get answers and they are not helpful at all It s very disheartening please don t buy from this company

Traeger is garbage

The very first traeger smoker that I owned worked like a charm The 2nd wouldn t smoke below 225 I ended up just dealing with it until it finally errored out Like an idiot I bought a 3rd traeger smoker and this one won t keep the smoking temperature you have it set at above obove smoke like 250 It will drop temp down to 123 then spike into over 500 degrees I bought the grill in march and didn t use until august My mistake I m beyond the return to get my money back so I will sell it on FB marketplace and buy from a different company I will trash this company every chance I get after buying 2 lemons in a row Never again Garbage

Shipping is not acceptable

Service seems good but replacement parts shipping is poor at best Should be 3 day shipping but NOPE Slow shipping

DON T EVER BUY A TRADER GRILL

DON T EVER BUY A TRADER GRILL If there was a negative star I would leave it here I purchased an extremely expensive Traeger grill and it broke after 9 uses and despite spending 4 hours on chat and on the phone they refused to do anything more than try and have you take apart the grill yourself and troubleshoot the electrical issue Even though we did this twice they not only refused to help in any way but they technicians they contract also refuse to help which makes me wonderf if they don t pay them for their actual services

Belongs in the city dump

I ve owned the Timberline XL for two years and I ve spent just as much time on the phone with Traeger as I have cooking Unfortunately this has been the most frustrating purchase of my life Last weekend I spent two hours on the phone with their support team and the same issue has come up again this week They seem unable to resolve it The problem lies with their software which operates on a 2 4 GHz frequency while everything else I use is on 5 GHz The grill frequently goes offline during cooking and it s nearly impossible to reconnect it Overall I m very disappointed with this product I can t wait to get rid of this grill I will never buy another one

Junk

This thing never worked right from day 1 Customer service is a mess Replaced auger and controller and still not working correctly Ruined lots of food Countless hours on phone with Traeger No more china junk Junking after 5 months and buying USA made Recteq Goodbye Traeger