Trailthreadsco Reviews

BUYER BEWARE

I recently purchased two tee shirts from this company On arrival the tee shirts were too large but aside from that I just didn t like the colours They were very different to how they appeared in the photos online I decided I wanted to return both items but as there was zero information about returns included in the package other than an address I had to email the company In my first email I kept it brief as I honestly never expected to have any difficulty with the return I mentioned how the tee shirts were too big and that I would like a refund When I got no response apparently they did respond but the message went into my spam I looked for another means to contact them and found that I could also contact them through Messenger which I did I engaged in an online chat with one of their marketing team This time I went into more detail and I explained that aside from being too big I just didn t like the colour I honestly could not believe what followed My opinion of not liking the colour was disputed and argued I was told colour is subjective I honestly couldn t believe that I had to defend my reasons and rights for a refund I remained patient and calm as I feared I wouldn t receive a refund if I tried to argue back I expressed that I would still like a refund I was then told to package up the items and return them Upon receipt of the items they told me they would be in touch regarding processing my refund I packaged the items I had to pay for the postage and tracking myself After an extended period having not heard from the company I checked the tracking only to find they had received the returned items a week previous and no one had contacted me I emailed them and explained that I could see from the tracking my items had been received I was told yes we received them today This was nothing short of a lie I was then asked what size I would like in exchange I explained again that I was looking for a refund not an exchange as I didnt like the colours Again what followed was beyond shocking The agent proceeded to screenshot the previous email thread and send it to me telling me I had never mentioned I was unhappy with the colours and therfore suggesting I would not be refunded I explained to her that I had indeed expressed my disappointment with the colours to another agent on Messenger I then had to go and screenshot all these messages and send them to this agent and yet again defend my right to a refund I could not believe the shocking customer service whereby one is quizzed and asked to provide proof as to why they should be refunded Absolutely shocking and beyond unprofessional Never before have I encountered such appalling customer service To have to go to the lengths I did just to be refunded not only giving reasons as to why I wanted a refund but then having to provide PROOF from my previous correspondence with them that I had voiced these reasons honestly it beggers belief Unless they radically change how they treat their customers their 4 star Trustpilot Rating certainly won t last