Trainpal Reviews

MONEY STOLEN

MONEY TAKEN NO RAILCARD ps Customoer service constantly lying and delaying never offer any solution I bought a discount railcard on mytrainpal com using Google-linked login After successful payment the railcard needs to be accessed on trainpal app which does NOT support Goolge-linked login Now I am in a dead loop and lost money due to their technical error

MONEY STOLEN

MONEY TAKEN NO RAILCARD I bought 2 split tickets on mytrainpal com using my Gmail email During the payment a error message appeared saying try later The payment went through but I have no email confirmation nor booking reference I ve emailed customer services 5 times now still no solution so going round in circles I m so frustrated as this was a Christmas present

No refund for cancelled train

Impossible to get a refund if your train is cancelled Avoid the headache of days of repeating yourself in emails because phone numbers for customer services dont exist in this day and age and purchase your tickets through a reputable company

TrainPal appears to be a huge CON

I agree with the majority of reviews previously listed they are highly efficient scam-orientated I used a SOVENDUS voucher to purchase a senior railcard and was misled throughout the purchase procedure subsequent attempts to obtain a refund have been met with obfuscation inaction platitudes etc but no refund Does anyone know how to locate a business address for ANY of their administration Apparently a senior figure is Alvaro Ungurean Commercial Director Trainpal and has been contacted by The Office Of Rail and Road in the past concerning Transparency of fees charged by online rail ticket retailers Any Corporate address would be welcome I am aware that they are a Chinese Company Amy Wei is Head of TrainPAL parent company Trip com

Shockingly bad app

Shockingly bad app I wish I looked into the app a bit more before buying a 3 year Railcard Not being able to download the Railcard into your Wallet is terrible The app is very hard to navigate and now I m tied in to using it for 3 years to use my railcard There is no customer service you just get given an email address

1 out of 4 journeys went without issues

Booked two return trips The outbound of trip one was cancelled we were when 2 trains in We were hours waiting for another one No refund The return of trip 1 was cancelled halfway through the 1st train and we were told to get off and they didn t know if there would be any more trains coming We had to pay for a train to our trip 2 destination arriving a day early No refund or free ride to our new destination Having not been able to get to our original destination we couldn t take the outgoing train for trip 2 We did get some refund for that leg The return leg from trip 2 was fine So much for their refund policy if 15 minutes late Of the four journeys the return of trip 2 was the only one without incident Meanwhile we are out of pocket for a hotel room for a night and the train tickets we bought to redirect to our second trip destination The app was ok but expect to be left trackside nowhere near your destination and you won t be disappointed

Terrible company

Terrible company I bought what I thought was 8 flexi season tickets which should be as per below Flexi Season allows unlimited travel on the day of activation between a named origin and destination station They are sold in bundles of 8 day passes which must be used within 28 days It is only available as a Digital Ticket But no this company are selling as single outbound only Paid of 400 pounds just for 8 outbound tickets Big Con Refused to give me full refund

HOW THE DUCK DOES YOUR APP WORK

HOW THE DUCK DOES YOUR APP WORK I AM TRYING TO FIND MY FLIGHT I CAN T WHEN I FINALLY DO AND ASK FOR ITENARY I NEVER RECEIVE IT IF I TRY TO ENTER BOOKING NUMBER AND PIN CODE SENT TO MY MAIL THE PIN IS WRONG YOU DUCKING SUCK

Purchased a Railcard and received a

Purchased a Railcard and received a confirmation but cannot access the Railcard Do not buy from them as it is a scam