


Based on authentic user experiences
CherryLesPaul
6731 reviews
N/A
5 months ago
What a miserable experience - DO NOT BUY RAILCARDS FROM TRAINPAL
What a miserable experience I wanted to book train tickets but hadn t yet purchased my Senior Railcard which would provide discounted prices Trainpal promoted a discount on the Senior Railcard which was discounted from the standard Network Rail charge - the Railcard was setup to look like the Network Rail Senior Railcard including pricing I went ahead and purchased the Railcard which needed to be activated with a purchase from Trainpal On attempting to book my journey I found Trainpal does not offer travel from the station or via the route I need direct service not offered and offered options requiring 1-3 hours longer for a 1 hour 20 minute journey On attempting to book the same journey directly via Network Rail I found the Senior Railcard is not legit It s a Trainpal scam - only useful if you purchase tickets from Trainpal This despite the faux-holographic Network Rail logo on the digital Trainpal Rail Card issued once I paid the charge On requesting cancellation of the transaction and refund of charges within an hour of the transaction I received emails from Trainpal stating the card was activated and not refundable There s no telephone number provided to speak with a representative just an AI Chat and email DO NOT BUY RAILCARDS FROM TRAINPAL unless you re completely aware they only have any value for tickets bought via Trainpal I ll be taking this transaction up with my bank and consumer organisations as it s my understanding any on-line purchase that hasn t been used or damaged is refundable within 14-days of purchase
Debbie
6731 reviews
N/A
5 months ago
MONEY STOLEN
MONEY TAKEN NO RAILCARD ps Customoer service constantly lying and delaying never offer any solution I bought a discount railcard on mytrainpal com using Google-linked login After successful payment the railcard needs to be accessed on trainpal app which does NOT support Goolge-linked login Now I am in a dead loop and lost money due to their technical error
RBeckett
6731 reviews
N/A
5 months ago
MONEY STOLEN
MONEY TAKEN NO RAILCARD I bought 2 split tickets on mytrainpal com using my Gmail email During the payment a error message appeared saying try later The payment went through but I have no email confirmation nor booking reference I ve emailed customer services 5 times now still no solution so going round in circles I m so frustrated as this was a Christmas present
Customer
6731 reviews
N/A
5 months ago
No refund for cancelled train
Impossible to get a refund if your train is cancelled Avoid the headache of days of repeating yourself in emails because phone numbers for customer services dont exist in this day and age and purchase your tickets through a reputable company
S ren refsgaard
6731 reviews
N/A
5 months ago
TrainPal appears to be a huge CON
I agree with the majority of reviews previously listed they are highly efficient scam-orientated I used a SOVENDUS voucher to purchase a senior railcard and was misled throughout the purchase procedure subsequent attempts to obtain a refund have been met with obfuscation inaction platitudes etc but no refund Does anyone know how to locate a business address for ANY of their administration Apparently a senior figure is Alvaro Ungurean Commercial Director Trainpal and has been contacted by The Office Of Rail and Road in the past concerning Transparency of fees charged by online rail ticket retailers Any Corporate address would be welcome I am aware that they are a Chinese Company Amy Wei is Head of TrainPAL parent company Trip com
Mr Jones
6731 reviews
N/A
5 months ago
Shockingly bad app
Shockingly bad app I wish I looked into the app a bit more before buying a 3 year Railcard Not being able to download the Railcard into your Wallet is terrible The app is very hard to navigate and now I m tied in to using it for 3 years to use my railcard There is no customer service you just get given an email address
Kerry Wiggins
6731 reviews
N/A
5 months ago
1 out of 4 journeys went without issues
Booked two return trips The outbound of trip one was cancelled we were when 2 trains in We were hours waiting for another one No refund The return of trip 1 was cancelled halfway through the 1st train and we were told to get off and they didn t know if there would be any more trains coming We had to pay for a train to our trip 2 destination arriving a day early No refund or free ride to our new destination Having not been able to get to our original destination we couldn t take the outgoing train for trip 2 We did get some refund for that leg The return leg from trip 2 was fine So much for their refund policy if 15 minutes late Of the four journeys the return of trip 2 was the only one without incident Meanwhile we are out of pocket for a hotel room for a night and the train tickets we bought to redirect to our second trip destination The app was ok but expect to be left trackside nowhere near your destination and you won t be disappointed
Sheila Allcock
6731 reviews
N/A
5 months ago
Terrible company
Terrible company I bought what I thought was 8 flexi season tickets which should be as per below Flexi Season allows unlimited travel on the day of activation between a named origin and destination station They are sold in bundles of 8 day passes which must be used within 28 days It is only available as a Digital Ticket But no this company are selling as single outbound only Paid of 400 pounds just for 8 outbound tickets Big Con Refused to give me full refund
Jane
6731 reviews
N/A
5 months ago
HOW THE DUCK DOES YOUR APP WORK
HOW THE DUCK DOES YOUR APP WORK I AM TRYING TO FIND MY FLIGHT I CAN T WHEN I FINALLY DO AND ASK FOR ITENARY I NEVER RECEIVE IT IF I TRY TO ENTER BOOKING NUMBER AND PIN CODE SENT TO MY MAIL THE PIN IS WRONG YOU DUCKING SUCK
Kerry Wiggins
6731 reviews
N/A
5 months ago
Purchased a Railcard and received a
Purchased a Railcard and received a confirmation but cannot access the Railcard Do not buy from them as it is a scam