Tranquilidade Reviews

Zero customer service

Absolutely no concept of customer service - polite request for the card to go in your screen no - don t have to so we cannot be bothered to help

Lied by customer service representative

I had been enrolled with Tranquilidade in 2023 through my previous employer DEEL As I was departing from the company at the end of December I contacted the insurance company to express my interest in taking over the contract The customer service representative assured me that they would send several quotes and that I would need to choose one once my current contract ends beginning of January I was guaranteed that my coverage would continue and I wouldn t have to go through another waiting period if I submitted the necessary paperwork within 30 days after my contract concluded When January arrived I contacted the insurance company only to be informed that I was no longer insured despite the earlier assurance and the customer portal still indicating my coverage Additionally the customer representative insisted that I now had to undergo another waiting period of 90 days This experience left me feeling deceived and I find it reprehensible that a company would subject established customers to another waiting period I strongly advise against choosing this company as their practices seem dishonest and untrustworthy

Surgery approval request declined without justification Untrustworthy health insurer

This review only concerns the Tranquilidade health insurance which is provided through the AdvanceCare network Surgery approval request declined without justification Untrustworthy insurerWhen you need them to approve surgery they just turn it down calling it a pre-existing condition with no justification whatsoever and no information about how to complain I have my sinuses all blocked up and the ENT specialist s opinion was that surgery to clear them was the only remaining option She sent AdvanceCare my CT scan documenting this This started two months ago and I took out the insurance 16 months ago so the waiting periods are over It is manifestly nonsense and bad faith to call this a pre-existing condition I should have known about in November 2022 I could not predict that I would get a sinusitis 16 months later My doctor entirely agrees and said the hospital is having more and more such problems with AdvanceCare I found a scan report from 1997 that contradicts AdvanceCare s baseless claim that this was a pre-existing condition This is not a trustworthy insurer so I will switch to another at the next annual renewal In the meantime while awaiting a reply to a new request I need to eat loads of painkillers to be able to function This is institutionalised torture and a breach of contract I hope I will not need to take them to court to get a refund

Worst health insurance

Do not get any insurance from Tranquilidade it s a fraud company I got their insurance two years ago and literally whatever procedure I want to do they say it s pre-existing condition They refuse to do any service except regular visit to doctor Save yourself money and get a different heath insurance

The worst company

The worst company the worst service please stay away from this Insurance company they don t care about their clients at all having 5 days problem with them and they don t even try to help They charge extra amount from account and don t give explanation and have the highest payment rate

please do not join this insurance

please do not join this insurance terrible i had an accident it was not my fault I was transport to the hospital with the ambulance one month after i still dont know anything no communication nobody knows who is the person in charge of the insurance i can only call the helpline and everyday wait more than 1h to speak with someone new who i have to explain everything from the beginning Helpline in English even if technically exist does not work nobody speak english and direct you to portuguese speakers And if you joined the insurance and if you still have a foreign number they will never call you and you cant register in either app or website give yourself a favour and do not join Tranquilidade i lived all over the world and this is the worst experience i ever had

Unethical and unlawful behaviour

I had a policy given to me when I purchased my vehicle from Santogal The policy when I checked the app said I had cover to replace tyres So when my tyre burst I contacted the call centre they sent a tow truck to collect me my car was dropped off at Roady I then paid for the new tyres ensuring that it was under 300 to comply with my policy and then I was given so much hassle trying to claim back Every excuse was made I was eventually told to directly deal with a third party provider that provides this insurance and they never returned emails nor did they have any contact numbers I was told I did not ask them permission to change my tyres and therefore they will not refund me

Surprising exceptions in coverage and impolite treatment

Not only the insurance wasn t helpful for me but also the customer service is incompetent and rude I had an accident which wasn t covered by the insurance which is ok but I purchased an extra coverage for the glass damage After the accident I called them and asked whether I can get reimbursed at least for the glass and they said yes When I brought the car with an evacuator to the partner company of the insurance it turned out they need to request an additional permission because the glass damage was associated with an accident They took a whole day to respond to the company not to me directly that it s not covered I only knew that after calling the insurance directly and when I asked the worker to point me to the specific paragraph in the rules that is stating this exception he refused and told me that I have to find it myself reading through 50 pages of legal text In addition he laughed in my face about me insisting to get a detailed explanation of their reasoning It made me feel very frustrated and stressed I read through the conditions and didn t find this exception I still haven t received any official reasoning from them in written form I never encountered such an impolite and unprofessional behavior in any other bank or insurance