Transport und Logistik für Pakete und Paletten im Bereich B2B
Based on authentic user experiences
User51830
6731 reviews
N/A
10 months ago
Not reliable - did not deliver
Texted me at 10 am that the package would arrive that day confirmed the delivery by phone but ended up not delivering the package at all that day without letting me know Only after calling them again they told me that they stopped the delivery without reason
Josephine
6731 reviews
N/A
10 months ago
A complete waste of time
A complete waste of time I don t usually write reviews but I want to say something here because of how terrible and frustrating my experience was I ordered a monitor from Office Partner which was meant to be delivered by trans-o-flex in 1-2 working days After a week got an email saying the delivery was unsucessful - even though I was at home ALL THE TIME waiting I called them up - this was on a Friday - they were very unfriendly but I managed to make them agree to re-plan the delivery for the Monday Nothing came on Monday or Tuesday so I called them on Wednesday and they said that my package had been sent back to the sender because I was not there when they tried to deliver They NEVER RANG THE BELL Awful service and also terrible customer service No empathy or care towards the customer Never using this awful company again
Antonia
6731 reviews
N/A
10 months ago
This is the worst delivery company
This is the worst delivery company I don t even understand how they are allowed to still deliver They have no idea what they are doing have no customer service and fail to to what they are paid to do deliver Never received my package
Joseph
6731 reviews
N/A
10 months ago
Never ever
First of all sorry for my english it is not quite good This is the worst delivery company ever They left my package in front of our house almost on the street and they didn t announced me about it I have got only an e-mail that the package is delivered after 10 days of waiting other delivery companies need 3 days in case of the same order to deliver Package tracking is just as awful as the whole delivery process This was my first met with this delivery company but the last
Andrew Roe
6731 reviews
N/A
10 months ago
Terribly disrespectful
They are constantly postponing a delivery that should have happened 4 days ago After I talked with a employee yesterday that assured me that I would receive it today I call them today and they tell me I will receive it in 2 days Be more respectful with your customers I will not buy again from any company using the services of this carrier
Marko
6731 reviews
N/A
10 months ago
The worst delivery experience ever
I don t understand how they are allowed to operate They simply refuse to deliver the package They postpone it day by day until never hear from them again Custom service is not willing to resolve the issue and will cut you off at some time I lost a package worth at least 150 EUR and there is nothing you can do about it The worst delivery experience ever
C G
6731 reviews
N/A
10 months ago
WORST DELIVERY EVER
WORST DELIVERY EVER I waited all day for the delivery 2 days in a row I got a notification prior to that for both days - twice nobody called nobody rang the doorbell I even put a large paper on the door with a arrow pointing to my door bell with the correct name on it Both times only after calling them I got told there was a delivery attempt although I was there all the time waiting for the parcel Also not even a notification form their side Now they offer a pick up 70km away 1 40h with public transport
network
6731 reviews
N/A
10 months ago
Very fast
My order - a huge 75 tv - from GamingOase was delivered today That means 2 days ahead of schedule and only 48 hours after I ordered I have to say in contrast to a lot I read here that is impressive During the delivery process I received tracking information e-mail updates and even a SMS annoucing the delivery For me that is a job well done And therefor a well-deserved 5-star rating
Julian Koch
6731 reviews
N/A
10 months ago
Delivery 5 Support 0
I was worried by all the bad reviews - To rate the delivery - awesome 1 day after ordering the package arrived early in the morning 7 24 no damage to the package - delivery man helped to get the heavy package into the elevator alone with covid 19 and all - he even asked to wait upstairs Now to the strange part - the tracking of the package was non existent The hotline is meh and the email support not responsive at all So I struggled with the rating I understand people wanting to know where stuff is all the time and instantaneously We are used to it through dhl and ups or Amazon So that is definitely something to improve on for TOF Since the delivery was basically instant and the delivery man very helpful and kind I decided to give it a 5 star raiting - support should get 0 stars tho