Transcoaches Reviews

Avoid like the plague

Avoid like the plague Use the many other middlemen coach providers out there to avoid disappointment risk of losing money and huge stress My experience for a wedding in which I was a groomsman at and missed half the ceremony - Minibus was late 15 mins- I phoned the driver to ask where he was- He gave me a new number saying my driver had been changed reassigned - I phoned the new driver to see where he was - Driver had just been assigned the job and was 45 mins away - Obviously we could not wait a whole hour for him to turn up so had to book emergency local taxis and told the driver not to come - Transcoaches refused to refund half of the journey saying it was your choice to not take the first minibus and sometimes the drivers are late it s in our t cs - The result was that we were late for our wedding ceremony Ive lost a lot of money indulged loads of stress and time wasted trying to get a refund from Transcoaches If you read this do not take the risk I did and use another company

Extremely disappointing experience with no customer service

I recently booked a return trip with this company for my family expecting the reliable professional service friendly drivers and modern minibuses advertised on their website Unfortunately our experience was an utter nightmare from start to finish Major Issues Encountered Confusing Communication I have provided all the trip details to the company However a day before the tip someone contacted me to ask for all the journey details again On the day of the trip the driver messaged me asking for the same information while en route once again claiming he was not provided with any details Unprofessional Driver The driver openly questioned how much we paid for the trip and complained about picking up our family members from another location claiming he wasn t informed of the details and that he normally only accepts straight journeys with no additional picks ups As if that wasn t alarming enough he spent about 15 minutes on a video call while driving on the motorway putting us all at risk Lack of Baby Car Seat We specifically requested a car seat for our 1 5-year-old toddler yet none was provided on our journey to Southampton This shocking oversight not only endangered my child s safety but also highlights the company s blatant disregard for basic customer care and safety standards Substandard Vehicle Quality We paid an additional 60 for what we were promised would be a modern van with air conditioning Instead we were provided with an old stained and dirty minibus This is not just a breach of trust it s a blatant scam Inadequate Car Seat and Same Driver on Return Journey After expressing our concerns post-outbound trip we were assured a proper car seat and a different driver for the return journey Instead we had the same driver and the car seat was a subpar booster meant for a 4-year-old completely unsafe for our toddler I have sent a complaint to the company to which they ignored When I posted a review I was harassed multiple times to remove my review otherwise they will not reply to my review and they will take action I asked for the extra 60 we paid and I was dismissed and ignored Overall our experience was not just stressful it was downright unsafe and completely misaligned with the standards this company claims to uphold It s abundantly clear that once they have your money they couldn t care less about their customers I am thoroughly disappointed with this entire experience and strongly urge others to steer clear of this company if they value safety professionalism and basic respect

Do not use

We paid for a service from Reading to Dartford after Reading festival The agreed pick up time was 11 59pm We arrived at the pick up location and the driver was not there Having called the driver we was told that he was an hour and a half away We arranged for a private pick up due to having a 12 year old with us and it was more convenient They failed to inform us of the delay and left us outside for an hour and a half It took us calling the driver before we were informed of the delay The next day we informed the company of the delay and lack of communication to which they ignored initially and after chasing for a response they then proceeded to lie and blame us for the delay stating the road closures in the area caused the delay The driver at the time shared his location with us and so we could see that he was an hour away and so unaffected by road closures The lack of communication and blatant lies when we complained shows how this company is run Would not recommend unless you want to wait over an hour for pickup and to be told you lied about the circumstances around the delay

Horror Trans Coaches

Horror Trans Coaches Terrible service Please watch out They charged us 25 extra since we requested for a modern minibus with AC and they sent us a very old minibus without AC a driver who was rude eating while driving and doing facetime calls with his family We had also requested for a baby seat and were assured multiple times that the mini bus will be equipped with one Unfortunately we were never provided with one Customer care is very unprofessional and non cooperative They even refused to give a refund of the extra we paid to have AC

They are helpful with their bookings

They are helpful with their bookings also came on time the driver is patient and the car is very clean I would recommend

Thank you for your excellent service

Thank you for your excellent service taking us 45 people to and back from the funeral yesterday on time good communication from the drivers as to eta they were lovely and put my mind at rest at a very stressful time

Great service

Easy to book very accommodating very friendly driver taking children on a school trip Thank you

Very good communication from the driver

Very good communication from the driver on the day and the company we had arranged a later time but had arrived earlier than expected and the driver was sent early which saved us a lot of time best quote out of many companies highly recommend

Excellent service by Trans Coaches

Excellent service by Trans Coaches We hired a coach for a group outing and everything was perfect The booking process was smooth the coach was clean and comfortable