Transdevbus Reviews

Almost lost my job due to late ghost

Almost lost my job due to late ghost buses nothing good to say rude drivers messy floors seating and irreparable punctuality

Cancelled inadequate service

Often adequate some good drivers but too many times I have been left in difficult situations due to lack of services or incompetency apathy occasionally rudeness from staff when complain Example -Only last night going to theatre in Bingley - ticket booked journey planned - bus from Keighley bus station 18 55 supposed to take around 15 minutes perfect for getting their for 7 30 curtain-up Arrived at station in good time looked at screen CANCELLED No word of apology or explanation to accompany on screen Clerk at window pointed out 19 10 to Leeds this was my only option 14 minutes to Bingley should there be a bit of heavy traffic or a wheelchair user getting on off my evening would have been stuffed Thank goodness for the taxi around the corner but cost me 7 50 - thanks for that Transdev don t think I ll be able to claim back as no proof was going to get bus Only glad I didn t get K Day on bus to station as was thinking of doing And there s more - arrived back at Keighley 10 30pm intending to get on local service to my area 3 different services on my route so thought this would be quite straight-forward even at this hour - saw I had to wait 29 minutes I can walk it in 25 After weighing up my options including spending more money I can t afford on taxis I decided to do just that At least I saved the 1 fare I could give lots for examples of personal experiences that illustrate this kind of thing apathy when challenged but I think I d be here all night I can only say Transdev if you care about your customers including issues such as women s safety making the use of public transport a viable option for people then you really must get your act together

less than hopeless

less than hopeless Tried phoning SEVERAL TIMES Voicemail asks you to leave message and they ll get back to you - and secondslater announces that voicemail is full

M6 Burnley to Skipton frequently late

M6 Burnley to Skipton frequently late When you phone to ask about this you are held in a queue and then get cut off They operate their buses routes as well as they do their communications

Unreliable Trans Dev

For the second time in a week the Leeds Bradford flying not Tiger around 11 50 am is cancelled - 38 minutes to next one - what must foreigners arriving at LBA think of our third world service

wating for the 662 down to stockbridge

wating for the 662 down to stockbridge are cancelled and as some of you may or may not know but the 662 always takes it time as one morning on my way to work there 4 buses that was cancelled and there k4 662 662 and 662 and then i would like to complain as there are alsao cramped and you have to stand on them so i think as from now we should put 662 on all the double deckers we have here at keighley and scrap the blue ones as there are nakered the keighley bus company was on about scrapping the blue buses and putting them on electric but no there havent even been able to do that SO PLEASE KEIGHLEY BUS COMPANY GET THE 662 BUSES ON DIUBLE DECKERS

Low Calibre Administration Staff at Transdev

As a regular user of The Transdev Harrogate Bus Co X98 service I must stress that the drivers are excellent However the administrative staff at Transdev does not match the high calibre of their drivers Some time ago I made some very constructive suggestions One of these was to mention that users found their app difficult to navigate and that maybe it would be a good idea to place leaflets on the buses clearly giving instructions on how to use their app Elderly people find the app s use challenging I am sorry to relate that Transdev have not replied to my constructive suggestions Today I attempted to phone Transdev on their 01422 number I was invited to leave a message only to then be told that the message box was full This has previously occurred numerous times with Transdev How useless is that I have today re-submitted my constructive suggestions to Transdev I wonder if this time I shall receive a response and a comment to my review

I am appalled

My 12 year old cousin was getting on the bus at 9 pm and the bus driver of number seven didn t let my cousin get on because he had his bike His chain was broke and a tire popped so he couldn t get home the bus driver shut the doors on him as he had his bike and got back home way later than he should ve because he had to walk all the way home Not impressed with this bus company or the bus services I am astonished No need to fire people I m just extremely annoyed with this company Anything could ve happened to my little cousin tonight