Car Shipping Company Car Transport Services Auto Transport Services
Based on authentic user experiences
Rick Polston
6727 reviews
N/A
4 months ago
Bad communication
I thought that everything was going well My agent Carlton even though he wasn t as communicative as I would have liked seemed to be on the ball Professional seeming contract Informed myself and the auto dealer that the transporter would be at the dealer before noon to pick up my car Transporter never showed up I tried to call Carlton and left a message No reply Sent several text messages no reply Called again and left a message Sent another text message asking what was going on it was a little more than an hour before the dealer closed Finally got a text message back telling me that I had double booked with another transport company and that I needed to cancel that contract before they could ship my car I never contracted with another company I texted Carlton back trying to get more information and then called and finally got theough He told me that Neptune shipping had somehow listed my vehicle on the Transport Board to ship After calling Neptune and chewing them out for making me miss my vehicle shipment I called Carlton back informed him it was removed and asked when he had found out about the problem Could not get a straight answer and he finally told me that it was sometime today I told him that if he had of informed yesterday or even this morning I could have gotten it cleared up and not miss the shipping Then I canceled the contract Communication is the key to business and it was definitely lacking here
Not a good experience
6727 reviews
N/A
4 months ago
BUYER BEWARE This company dispatches transport at a
This company dispatches transport at a higher price than contracted without customer consent or approval Even if you cancel the contract because you did not agree to pay over the contracted amount they charge your credit card and refuse to credit your account Complete rip-off and worse they use Veterans to get your business and rip you off
E T Black
6727 reviews
N/A
4 months ago
Absolutely horrible
Absolutely horrible if I could leave negative stars I would Signed a contract for one price the day before pick up tried to charge 300 more Said we were getting white glove treatment said they deal with high end cars all of the time Our car was transported in what looked like a horse trailer being towed by a pickup Joe our contact was a bully and constantly talked over me Just horrible keep far far away from this company
Brandon
6727 reviews
N/A
4 months ago
This is a bait and switch company
This is a bait and switch company They will give you a good price and reassure you your vehicle will get there on time Once you sign up they will switch the price and location on you without you signing a new contract or agreeing to it Then when you question them and cancel they will charge you a fee and refuse to give it back to you stating in the contract it says they can increase the fees without you signing a new contract DO NOT USE THIS COMPANY they will take your money and do nothing for you
Roxy A
6727 reviews
N/A
4 months ago
They scammed me for 500 dollars isk
They scammed me for 500 dollars isk what type of business this is but I want my money back and I will be going to the police
Justin mclean
6727 reviews
N/A
4 months ago
Never got my truck transported
Never got my truck transported Week later still no call back no email no nothing Horrible customer service
Ron H
6727 reviews
N/A
4 months ago
Why is 0 not an option for a rating
Why is 0 not an option for a rating Criminal services Uninsured drivers deliverer damaged my Aston Martin vehicle Refused bill of lading Provided false documentation Contacts who answer phone saying owner is out of the country BBB has suspended this companies credidation Filed complaint with BBB who replied that the company did not reply to their request for communication
Jayce
6727 reviews
N/A
4 months ago
Bait Switch
Gave me a quote and emailed and text saying a carrier excepted and will pick up next day Then 5 hours later after I had everything in place with the seller they told me it was 475 more I owned over the contract I signed Stay Away
Donnie Robuck
6727 reviews
N/A
4 months ago
I booked Transport Masters USA for
I booked Transport Masters USA for transporting my RV Their door to door shipping was hassle free and efficient The team was professional and communicative throughout the entire process I suggest Transport Masters USA for all your transport needs
juliann
6727 reviews
N/A
4 months ago
Transportation of out of state new vehicle purchase
I can write that the entire experience from initial quote to customer support to final completion upon delivery of my out of state purchased vehicle was positive and stress free I have shipped a few vehicles over the years and Carlton made this easy Good job Transport Masters This is an unsolicited review Someone was there 24 7 to assist when needed My vehicle arrived on time as promised They won t be the least expensive but they are very conscientious and Carlton was a delight to work with Thank you all including the driver for getting my shipped vehicle here You ve earned my future business and referral