Travelguard Reviews

Buyer BEWARE Stay Away

Purchased insurance in September of 2020 for a cruise in June 2021 Royal Caribbean has cancelled all sailings until further notice Because it in UNKNOWN on when I will be able to take my cruise I contacted Travel Guard to cancel and refund my premium Travel Guard refuses to refund any money After reading several reviews I can see that this company is a scam They are scamming people every where Stay away

Worst travel insurance on the market

This company refused to pay out our claim when we had to cancel our trip overseas because my dad went into hospice care and later died during the time we would have been on the trip They first refused a death certificate as proof of our right to a claim They demanded paperwork from his physician indicating why he died When they got it they refused our claim saying that he had a pre-existing condition and we weren t covered for that The entire REASON WE PURCHASED THE DAMN INSURANCE was exactly because my dad s health was fragile This is a HORRIBLE company and consumers should totally BEWARE They will screw you over in any way they can to keep from paying and you will be out over 10 grand as we were RUN There are lots of other companies Find one and ask a lot of detailed questions There is SO a much small print And that s where they get you

Our school was to have their graduation

Our school was to have their graduation grade 8 trip back in May Due to unfortunate circumstances of covid the trip was cancelled The travel company sent the refund request to Travel Guard for our refunds Since early June it has been in processing Our school administrators have been following up frequently and still no answer when we are to get refunded So now administration has asked us parents to start going after the company as well Is this company that heartless of taking money from thirteen year olds

Cruise interruption for hospitalization

Our Baltic cruise was interrupted when my husband was hospitalized in Norway After 6 months some of my husbands bills were reimbursed but none of mine were As if I could go on a cruise and leave him in the hospital The most galling is that Travel Guard does not return calls or communicate with the insured even after repeated calls and emails NEVER AGAIN

AIG Travel Guard Insurance is a scam

AIG Travel Guard Insurance is a scam Does not cover flight delays due to the airline Serious When they sell the policy it is covered 125 for cancelled flights I thought that was common sense so I purchased it When they need to pay come up with all the BS excuses To think that this is a service that is linked by Google too is a shame You ll file a claim and they ll send you their terms and conditions which is law jargon that basically translates to We will pay only if your plane falls down with you in it Don t fall for this scam this is what s wrong with America AIG Travel Guard Insurance makes filing claims so difficult I am sure in order to have clients give up BAIT AND SWITCH TACTIC RUN FAST SCAM SCAM SCAM

Claims handling is nonexistent

Claims handling is nonexistent Five months after I reported the claim online in November 2022 along with all the booking confirmation receipts proof of payment itinerary refunds received etc along with precise details they re still sending what appears to be automated emails as though they have not received what I sent I have asked to speak with the adjuster to no avail and now asking to speak to the claims manager I have yet to talk to anyone since I reported the claim online We are now into May

Disreputable company

Disreputable company Refused to provide a credit after a cruise line cancelled a cruise Didn t want my money back just a credit for a future trip but they don t seem to recognize the entire counrty is shut down Not interested in helping out those in need I can only surmise they d push back if you ever had a legitimate claim as well I d advise looking elsewhere for travel insurance

AWFUL SCAM

Do yourself a favor and DO NOT TRUST THIS COMPANY FOR INSURANCE NEEDS I m not even 100 sure they are a real company at this point Good luck calling to get helpful information aparently they don t have management Or they will call you in 24 hours Absolute joke and so disappointing especially after tragedy

Don t ever purchase Travelguard insurance

Purchased travel insurance with Travelguard When we missed connection due to flight delays covered we called Travelguard and asked what we were covered for They told us 500 per person When we submitted the claim there was no follow up ever When we tried to call them it would seem that they set-up some kind of loophole where Travelguard sends us to GlobalXL which tells us it is Travelguard We were never paid When looking at multiple comments on Tripadvisor it would seem like it is not rare that Travelguard is not paying its customers I a few words don t ever book with Travelguard