Travelingmailbox Reviews

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Same experience as every one star here

Same experience as every one star here Something is clearly wrong with this inbred family business Super expensive for what you get - and what you get is seriously unprofessional There has GOT to be a service out there that does this better than this one - because the bar is set REALLY low by this one

Started good but went BAD

My relationship with this company started well as they were scanning my mail and uploading it but for the past month I ve received nothing to no avail I am looking to switch companies because of this as this has been a terrible situation to deal with and costing me a lot of money

Absolute horrible support that is just

Absolute horrible support that is just a repeating robot fraudulent charges without any warning Just repeats they will not refund it refuse to assist in why I was charged just they recently changed their policy with no notice on the website no email that it was updated and no alert when you shred an item that you will be charged until over an hour later when you get a receipt

dont send important letters to Traveling mailbox

I had 2 debit cards sent to my Traveling Mailbox Neither cards were delivered and put in my inbox I am very susspecious that employees feel that a debit card is inside a letter and have bad intrentions with debit-credit cards Very disapponted Additionally the average scan time is 13 hours Way too long

Just AWFUL

What constitutes a package and what is a letter are actually quite baffling when it comes to Traveling Mailbox To top it off Customer Service is filled with a strange holier-than-thou snotty vibe Super off-putting Have an international mail emergency They could not care less Traveling Mailbox does not offer DHL for delivery which is one of the best companies in the WORLD to have items delivered internationally STAY AWAY from Traveling Mailbox I am switching to U S Global Mail A bit more expensive but I am glad to pay for better Customer Service and access to DHL If you are a potential customer who is living outside the USA you will rue the day that you signed up with them DON T DO IT

Absolutely the worst

Absolutely the worst Could not get it through their heads that in some situations I still get mail under my pre-married name and falsely claimed that USPS requires two forms of ID for both Leaving aside the fact I provided a court-certified copy of my marriage license driver s license and more this is just stupid It s not like I changed my name to John Rockefeller or something like that I simply changed my last name to that of my spouse

Great until things get a little difficult

Everything s great until things get a little bit difficult they are very bad at handling problems I ve been a client for 4 years Until now my experience has been positive However they ve been extraordinarily late in processing my mail Today I had a critical package overnighted to them they had promised they d process it the same day Yet they didn t When I confronted them and spoke to the owner Mike he offered no sympathy nor solution and told me that I ll just have to wait He never apologized for lying to me despite having the chat logs on hand His employee Jacob was awful to me almost anti-human These guys are done They were great before but awful now Look elsewhere I am moving

The worst mailbox service deleted all my scanned letters

This is the worst mailbox service you can receive They deleted all my scanned letters and data without notifying or informing me upfront I closed my account after two years or poor service and expected to get a copy of my scanned letters only to find out they deleted all my data just after canceling my account I talked to two agents Gregory and Mike to get help and they are really horrible don t care to help and keep arguing for no reason I asked to talk to a higher level manager and they refused to connect me or escalate I m going to sue this horrible company

Poor service with sloppy handling of

Poor service with sloppy handling of any issues No one is interested to help They are only good at charging your credit card on a regular basis I ve been a subscriber for 5 years Three separate accounts A few years ago most of the agencies I tried to register their virtual address with stopped accepting their San Francisco address as valid Over time they raised the subscription rates knowing it s hard to migrate some old established accounts Ok that s sneaky When I requested cancellation for the two unused accounts in 2020 they cancelled all three No much communication about it I didn t even know the main account was cancelled until a couple of months down the road Once I found it out they offered no reinstatement only creating a new account with new address at a new rate I am happy I had a backup plan with a different virtual mail provider

Avoid

Avoid Stay away Do not use this service I have been waiting for my mail for 32 days I have complained to the BBB at this time there are 3 other BBB complaints Traveling Mailbox does not divulge all of the information you need for example they don t tell you that while yes there are numerous addresses to choose from all of the mail is routed over to their east coast processing center All of it Which apparently takes 2 or 3 weeks Then maybe another 1 or 2 weeks before they actually process your mail