


Based on authentic user experiences
Stacey Bankston
6731 reviews
N/A
10 months ago
This place is a scam
This place is a scam We rented a condo through Hotels com but found out after our booking that we were dealing with Travel Staytion The condo was GROSSLY misrepresented We encountered live roaches crawling across our bed all bedding was yellow stained with A LOT of human hair and other human excrement extra sheets that didn t fit ANY bed in the place dried blood on blankets broken doors silverware drawer broken sliding glass screen door dirty couch dirty chair and old yellow stained pillows There wasn t ONE piece of bedding that wasn t disgusting The condo had mold around the sliding glass door and in the bathroom rusted towel rack rusted shower head dried toothpaste on the bathroom wall the microwave door was busted almost completely off the dishes had dried food left on them only 2 of the doors had working locks and EVERY piece of carpeting or rugs were heavily stained no walking barefoot in there The ad said you could use their kayaks on the bay but they were under lock and key with no access so nope They said there was a decibel machine in the condo but this made NO SENSE due to the paper thin walls and ceilings Their online information stated that these were Not Cameras but I m curious why you would even have to spell that out Must have been what was behind the one closet door with a security code and dead bolt on it Hmmmmm I called Travel Staytion MULTIPLE times to complain about the unsanitary and unhealthy conditions and was met with the same BS Oh we are sorry for the inconvenience of you having to buy ALL new bedding wash every dish broken this soiled that blah blah blah but we re not going to do anything about it We paid 2 000 to stay 7 nights in Gulf Shores Alabama during 4th of July week so no other places to go HOTELS COM also received a review with pictures We waited all year for this trip and it was stressful as all get out DO NOT rent from these people They should be run out of business as should ANY owner who pays them money to manage their properties If the ad says Coastal Beach condo right across from beach and it s hosted by ALEXANDRE DO NOT WASTE YOUR MONEY
RACHEL
6731 reviews
N/A
10 months ago
BEWARE
As an owner we expect to be paid on time still waiting for payment for November booking and December booking - Just keep getting fobbed off with a technical glitch - BEWARE
PatPetersen
6731 reviews
N/A
10 months ago
TRAVELSTAYTION IS A SCAM - avoid them
The TRAVELSTAYTION company IS A SCAM We in U S tried to book a house in Spain through Expedia Expedia responded that the house was unavailable -understandable However somehow Travelstaytion stole our name credit card number etc from our Expedia reservation attempt and they then promptly made a large charge on our credit card After a horrible time trying to get this resolved thankfully our credit card security person recognized Travelstaytion s charge was a scam and stopped Travelstaytion s charge from going through As we were unaware that Travelstaytion had taken our info and made a charge on our credit card until after they had already done it to prevent this I can only suggest not booking a house through Expedia because Travelstaytion has somehow hacked into Expedia to steal customers names and credit card info although one other reviewer here got into the same trouble with Travelstaytion while trying to book through Hotels com What a terrible dishonest situation we should never have to encounter - and my husband and I are both professional people who are experienced in business and travel
Tamara
6731 reviews
N/A
10 months ago
Doesn t stand behind their rentals
This site uses third parties for their rentals You think you re working with Travelstaytion but if there is a problem they won t do anything for you except refer you back to the property manager Customer service seems helpful when you first contact them but it s a sham I gave them detailed emails and photos with my complaint It was a waste of time Two weeks and two different service reps and all I got was a canned cut-and-paste response that didn t even have the right gender called me he If I m renting with Travelstaytion they should bear responsibility if something goes wrong Will never rent with them again
Frank Hirsinger
6731 reviews
N/A
10 months ago
I booked what I thought to be a nice
I booked what I thought to be a nice stay for a whole month in Bavaro Dominican Republic The discription in their web was beautiful The reality was disappointing and frustrating I lived in the middle of a construction site All the windows and balconies were open to a lot of construction noise and action each day from 8 to 7pm also at the weekend Very often also night work sometimes longer than midnight They actually mentioned at the bottom of their catalog in the small print area that there may be construction work 5 days a week from 9 to 5 which I did not see Also the apt was not in the shape as described Dirty and partly in a miserable technical shape some described things not working or available During my stay when I asked them to consider the difference between fiction and reality they started an arbitration ending with fake comments of the owner There was no way of arguing against them Beware of TravelStaytion As customer you have no rights They don t seem to be member in any British or European professional organization where you could blame them You pay your money in advance and you lose all your rights
Canadian Travel Maven
6731 reviews
N/A
10 months ago
Stay Away from TravelStaytion
If I could give TravelStaytion zero stars I would We booked a property in London months in advance for a family holiday We were informed on December 29th 3 days prior to check-in that our reservation was cancelled No alternative accommodations were offered We were left to scramble overseas with three young children to salvage our family vacation To date we ve not received the promised refund or an acknowledgement of the additional costs we incurred I would not recommend using any property managed by TravelStaytion
David Bullock
6731 reviews
N/A
10 months ago
Booked a villa via ebookers but did not
Booked a villa via ebookers but did not realise this company was dealing with the booking The day after I submitted a negative review I received an email asking me for details of the issues I was then promised a response with 48 hours 20 days later nothing
David Bullock
6731 reviews
N/A
10 months ago
Shocking company to deal with
Shocking company to deal with After returning from the USA they contacted us direct and asked us to review the property We made it clear in the review that the actual property was lovely but two incidents spoilt our experience and this was down to the property owner They then asked for evidence which we duly supplied and was promised a response within 48 hours After over 6 weeks and repeated reminders we finally got a reply basically saying thank you for bringing the matter to our attention One of the issues was that the rear patio door lock was broken so anybody could walk in through the back door Every time we left the property we had to wedge open the door with a broom handle
Agnes Piras
6731 reviews
N/A
10 months ago
We rented a house Casa Emma in
We rented a house Casa Emma in Sant Agata in Massa Lubrense in Italy and the description was completely misleading We had to find an emergency replacement at the last minute and Travelstation and Casamundo refuse to hear about our claim for a partial refund even refusing to admit any issue This is a scam do not ever book through Casamundo or TravelStation
Emma Cook
6731 reviews
N/A
10 months ago
We booked through booking com and
We booked through booking com and didn t realise we were booking through this company Many errors in the whole experience and not an enjoyable stay The main complaint after booking we were informed we would be charged a 40 Euro penalty due to our delayed flight Really unfortunate that most people booking using the company will do so via a 3rd party and won t realise the horrendous service until it s too late