Travelstaytion Reviews

BEWARE

As an owner we expect to be paid on time still waiting for payment for November booking and December booking - Just keep getting fobbed off with a technical glitch - BEWARE

TRAVELSTAYTION IS A SCAM - avoid them

The TRAVELSTAYTION company IS A SCAM We in U S tried to book a house in Spain through Expedia Expedia responded that the house was unavailable -understandable However somehow Travelstaytion stole our name credit card number etc from our Expedia reservation attempt and they then promptly made a large charge on our credit card After a horrible time trying to get this resolved thankfully our credit card security person recognized Travelstaytion s charge was a scam and stopped Travelstaytion s charge from going through As we were unaware that Travelstaytion had taken our info and made a charge on our credit card until after they had already done it to prevent this I can only suggest not booking a house through Expedia because Travelstaytion has somehow hacked into Expedia to steal customers names and credit card info although one other reviewer here got into the same trouble with Travelstaytion while trying to book through Hotels com What a terrible dishonest situation we should never have to encounter - and my husband and I are both professional people who are experienced in business and travel

Doesn t stand behind their rentals

This site uses third parties for their rentals You think you re working with Travelstaytion but if there is a problem they won t do anything for you except refer you back to the property manager Customer service seems helpful when you first contact them but it s a sham I gave them detailed emails and photos with my complaint It was a waste of time Two weeks and two different service reps and all I got was a canned cut-and-paste response that didn t even have the right gender called me he If I m renting with Travelstaytion they should bear responsibility if something goes wrong Will never rent with them again

I booked what I thought to be a nice

I booked what I thought to be a nice stay for a whole month in Bavaro Dominican Republic The discription in their web was beautiful The reality was disappointing and frustrating I lived in the middle of a construction site All the windows and balconies were open to a lot of construction noise and action each day from 8 to 7pm also at the weekend Very often also night work sometimes longer than midnight They actually mentioned at the bottom of their catalog in the small print area that there may be construction work 5 days a week from 9 to 5 which I did not see Also the apt was not in the shape as described Dirty and partly in a miserable technical shape some described things not working or available During my stay when I asked them to consider the difference between fiction and reality they started an arbitration ending with fake comments of the owner There was no way of arguing against them Beware of TravelStaytion As customer you have no rights They don t seem to be member in any British or European professional organization where you could blame them You pay your money in advance and you lose all your rights

Stay Away from TravelStaytion

If I could give TravelStaytion zero stars I would We booked a property in London months in advance for a family holiday We were informed on December 29th 3 days prior to check-in that our reservation was cancelled No alternative accommodations were offered We were left to scramble overseas with three young children to salvage our family vacation To date we ve not received the promised refund or an acknowledgement of the additional costs we incurred I would not recommend using any property managed by TravelStaytion

Booked a villa via ebookers but did not

Booked a villa via ebookers but did not realise this company was dealing with the booking The day after I submitted a negative review I received an email asking me for details of the issues I was then promised a response with 48 hours 20 days later nothing

Shocking company to deal with

Shocking company to deal with After returning from the USA they contacted us direct and asked us to review the property We made it clear in the review that the actual property was lovely but two incidents spoilt our experience and this was down to the property owner They then asked for evidence which we duly supplied and was promised a response within 48 hours After over 6 weeks and repeated reminders we finally got a reply basically saying thank you for bringing the matter to our attention One of the issues was that the rear patio door lock was broken so anybody could walk in through the back door Every time we left the property we had to wedge open the door with a broom handle

We rented a house Casa Emma in

We rented a house Casa Emma in Sant Agata in Massa Lubrense in Italy and the description was completely misleading We had to find an emergency replacement at the last minute and Travelstation and Casamundo refuse to hear about our claim for a partial refund even refusing to admit any issue This is a scam do not ever book through Casamundo or TravelStation

We booked through booking com and

We booked through booking com and didn t realise we were booking through this company Many errors in the whole experience and not an enjoyable stay The main complaint after booking we were informed we would be charged a 40 Euro penalty due to our delayed flight Really unfortunate that most people booking using the company will do so via a 3rd party and won t realise the horrendous service until it s too late