Based on authentic user experiences
KTin
6736 reviews
N/A
8 months ago
Very bad experience Pls book transport elsewhere
We were assigned an inexperienced driver our van broke down on the highway and we kept being told that another van is coming in the next hour or so but it wasn t true We ended up waiting for 6 hours They called for a tow truck but we had to call for help to take us out of the highway on our own We spent GBP 250 to have a company bring our family of 11 to a nearby train station where the replacement van picked us up in the end Our entire day was wasted Update after response from company Of course we understand that vehicle break downs happen and sometimes cannot be prevented But did your driver report that it was he who burnt the clutch of the van You claim that you ALWAYS prefer clients over money but when we had been waiting at the roadside for hours and starting to feel anxious and thus kept asking for updates your agent threatened to cancel the replacement car and told us to just book an Uber ourselves No Uber driver would have picked us up from that area Is this how you care for clients You had called for a tow truck to take the van which arrived way before the replacement van Lucky for us that the tow truck didn t leave without ensuring we were safe and out of the road which we booked ourselves by the way Lastly you tried to take down my review twice first by reporting that I had written something illegal and a second time by claiming that I had reviewed the wrong company You apologized only after both actions failed An honest company would not have done that While it is true that the first and last trips were ok but the way the vehicle breakdown incident was handled and the way we were treated during that time compelled me to write this review After all you did say that vehicle breakdowns can happen and is beyond your control Who s to say that this experience we had will not happen again to others
Kris
6736 reviews
N/A
8 months ago
Sad Traumatic experience
At 11am Our van broke down in the middle of the highway leaving us stuck without food water or toilet with 2 seniors and 3 children in our group By 330pm we were getting restless that no help has arrived Thankfully we were able to contact a roadside assistance company Ravenscroft The kindhearted gentleman named Simon moved us to a safe place in Winchester station where we were able to get some food and water Travel Swift s 2nd van finally arrived at 530pm to pick us up and take us back to London Not only did we miss our trips to Bath Windsor but our whole day was wasted leaving all of us shaken and distressed by the end of the day We asked for a refund for the trip or compensation for our Bath Windsor tickets but we were told that the company is not liable for vehicle breakdowns
David Kellett
6736 reviews
N/A
8 months ago
Awful experience severely dissapointed
Initially no issue with this company Having made my booking I later realised that they had the time wrong - they had confused 0200 with 2 pm annoying that a travel company could not use the 24 hour clock Because this was beyond the cancellation time this company did not refund at all despite no service ever being provided Poor customer service considering their supposed dedication to the customer
Ell
6736 reviews
N/A
8 months ago
Avoid this company - terrible customer service
Avoid this company Terrible customer service Seriously book someone else We had a booking for 0200 on the Sunday morning which they didn t read correctly They sent confirmation saying 2pm which we didn t read correctly Mistakes on both ours and Travelswift s part Bus obviously didn t turn up at 0200 as company had mistakenly booked for 12 hours later We rang to enquire about a refund as the bus never went due to mistakes on both parts We were told they were going to send the bus anyway and that they re keeping the money Spiteful and unhelpful and clearly greedy Seems like the type of company that is fine as long as nothing goes wrong
Cruz Travis
6736 reviews
N/A
8 months ago
Highly recommend Travelswift for anyone
Highly recommend Travelswift for anyone needing group transportation
Iqra Urooj
6736 reviews
N/A
8 months ago
Very great experience they people are
Very great experience they people are working great Booking the minibus was easy and hassle-free Highly recommend
Hashim Nawaz
6736 reviews
N/A
8 months ago
The service was top notch
The service was top notch the vehicle was clean and the driver was very professional Would definitely use their services again on my next visit
Araminta Lovell
6736 reviews
N/A
8 months ago
Perfect for school Trip
We booked Travelswift for a school trip and they were fantastic The kids were excited and felt safe and the adults had peace of mind The driver was knowledgeable about the area and took us to each site with ease We ll definitely use them again for future trips Thanks Travelswift
Kenzie Fitzgerald
6736 reviews
N/A
8 months ago
Good service
Good service
Steve Ball
6736 reviews
N/A
8 months ago
Booked Travel swift for a football trip
Booked Travel swift for a football trip and the lads loved Coach was on time driver had a laugh with us but stayed professional Really made our journey hassle-free Would 100 use again