Trektechgear Reviews

item never arrives and no contacty from tech trek

placed order for a gas cooker after waiting for more than two weeks still no item and no response from tech trek team explaining where the item is courier saying Expecting to recieve item from company very poor service and from company amnd no coreespondence other than generic email please avoid this company as very poor and waste your time and money on items that dont arrive

Not what I ordered

I placed an order for Jordan 1 slippers I used the option to select the slipper size but when they arrived they were about 4 sizes too small which I was gutted about as they looked great I contacted tech gear and was advised they were a 1 size fits most But the completely mislead customers by allowing buyers to select a specific shoe size knowing that there were not different shoe sizes available The website clearly says a 30 day money back guarantee but when I asked how I made a a refund they recommended that I save the environment and keep them or donate them to a charity and they would give me 30 as a gesture of good will Most bizarre thing I ve ever heard Whilst looking through the website I also realised that they will sell your personal information unless you opt out I have tried to do this but don t know if I am too late and there is no confirmation that this has worked All red flags and worrying sales tactics I have contacted them to ask for a return label as the item is not what I ordered so time will tell

Faulty stitching

I bought my niece the jordan slippers for Christmas and she had only had them on a couple of hours when the stitching at the front came apart on o e of the slippers I have emailed the company 3 times now one been on Christmas day but have yet to receive a reply I am very disappointed in this company and it is really unfair on niece who was looking forward to getting these slippers You say to reach out to you customer service team in your reply however you do not reply to any emails so how am I supposed to get a satisfactory outcome from this You have my emails and email address so I would expect a reply immediately Very disappointed

Dissapointed

I received an email 2 weeks ago saying that you would replace my nieces faulty slippers and a 30 refund however neither of these have still happened and once again when I email no one responds to it It has been just over a month now since my first email regarding the fault This is unacceptable

I ordered and received an Insulated jacket it was rubbish Nothing like advertised

ORDER 03-2010I ordered and received a Insulated Jacket it was nothing like as advertised sold as 5 pockets well there were 5 zips but no pockets The neck would not join as the velcro was wrong I have contacted them several times for a return label no response The telephone number on their web site does not exist It shows a UK address but came from China

Don t buy from this company they never

Don t buy from this company they never reply to you they are a total scam and did not send the right item terrible service

Empty Promises

It seems the only way to get any replies from this company is to put a review on trustpilot Once again this company has made empty promises about sending replacement Jordan slippers out for my niece that I got her for Christmas To say I am disappointed is an understatement Thus issue has been going on since Christmas day and you have still not resolved it As a company you should be ashamed of yourselves

Pretty awful this lot

I ordered my son for Christmas a bunch of airsoft equipment including helmet bracket and a night vision binocular They delivered most of it but forgot the bracket that attaches to the helmet and the binocular They apologies and send me out a bracket that is not compatible with helmet I then have to send them a video showing it doesn t fit once again I get an apology and they tell me they will send out a new helmet but in a different colour I m pretty fed up by now and accept They don t send out a replacement helmet they do nothing I m now waiting on a refund that hasn t arrived pretty poor service If you can find an alternative supplier I would 26th febNo contact from them very dodgy firm steer clear 19TH MarchAs you can now see they have responded to my review but haven t refunded any of the money I also excepted the alternative helmet although it wasn t what we ordered and they didn t send that either NO REPLACEMENT NO REFUND AND VERY LITTLE COMMUNICATION

AVOID

I ordered a tent two weeks ago costing over 200 I had an email saying i would be notified when sent for delivery over a week later and nothing I sent messages on their facebook instagram email and their message chat box querying this as I will be travelling from end of March and thought with three weeks to spare this item will surely arrive I had one message back which reads like alot of the other messages on here - that they understood my frustration and rest assured it would arrive in time Another week passes and I have heard nothing I rang my bank today to report this - I think this is utterly disgusting - bad customer service and a product that cost alot of money that hasn t arrived I feel utterly despondent I needed that tent paid for it and now I don t know what I will do instead Avoid this company I wish to god I d read Trust Pilot before I bought from what can only be a couple of scammers Trek Tech you are a disgrace and dishonourable Tuesday 2nd April 2024 I received my tent last week but it was a little too late as I didn t know whether the tent would arrive at all given the above stresses So I used my partner s tent which is quite old and difficult to put up - however when i came back off my tour yesterday I put the trek tech tent up and there are tiny holes like a moth has been at it in the corners I had really hoped that I would have the tent and could just forget about this experience but now I have the feeling I m going to have to fight for a refund