Triobeauty Reviews

Horrible customer service

Horrible customer service They keep apologizing and promising new shipping dates I placed and order on Dec 2024 and I still have not received it yet I keep sending emails and they don t do anything Won t buy from this site ever

Multi delays for shipment for short shipped order

I placed an order Nov 25 for a Christmas gift for my sister in-law Shipment received Dec 12 but was missing 3 items I sent an email about the issue along with a photo of what was received I was assured a replacement shipment for the missing items would be sent I ve emailed several times looking for status and the response is the same that shipment would be made by a specific date but here we are in March and I still have not received the products I PAID FOR Everyday I receive auto-gen emails encouraging me to purchase their products but what about what I ve already purchased I like their products but there always seems to be a shipping delay Short shipping my last order and not rectifying within a reasonable time period is not just bad customer service its bad business

I ordered a brow kit 2 2 2025

I ordered a brow kit 2 2 2025 I have emailed Trio Beauty 4 times now The first 2 emails apologized for the delay and promised delivery in 2 weeks After 6 weeks and no delivery in the 3rd email I requested cancelation of the order and a refund to my credit card This request was ignored and 2 days later I emailed a second request for a cancelation and refund To date I have still have received no product and no refund Buyer beware this company is definitely a scam

Long time customer dissatisfied

I have been a customer for a few years now and it seems that everytime I place an order it takes 2 months to get my order I see that this is one of the biggest complaints for this company I believe if you want to make customers happy and retain them to please find a better way to process orders a little quicker

Never again

Well it s too late for me I ve made at least 6 orders over the last few years and couldn t have been happier But just like these other reviewers I ve not received my order from Mid-January and repeated attempts to get an update has promised a future date only to come and go with no product Also my last order took over 2 months to arrive and the pomades were all dried out They did say that they were sorry and would include the free replacements in this current order You can promise the world if you have no intention of delivering I think they got to big to fast and couldn t keep up Yet every time I get an automated email I wonder who is getting sucked in Never again

Too be fair I do like the product

Too be fair I do like the product However it is now March 29th and I ordered this product again on Jan 24 Not one thing said it was backordered If I hadn t emailed them I would ve never known what was going on They said give them till March 5th then March 22 and now April 5th I already bought it from another company since I needed it Unfortunately I won t be ordering from here again

It s a gamble whether or not you will get your order

I placed my order February 11 2025 as of today April 3 2025 I have not received my order I have sent several emails asking For shipping details on my order I ve asked for a refund They stopped responding to my emails a month ago I m pretty sure I m going to have to dispute the charge with my bank It s a shame

Takes 2 months to receive an order

Takes 2 months to receive an order It s insane

Horrible- scam

Horrible- scam They charged me two months ago kept saying my order is delayed- won t respond won t refund Worst customer service and ethics