Tripadvisor Reviews

Booked return flights

Booked return flights Return flight was changed to 9 hours earlier in the day which we couldn t make due to appointments in the city They called this a minor change The whole trip had to be cancelled instead of the return flight only No refund so nearly 1000 down Contacted them many many times with no support or help NEVER BOOK WITH THESE FRAUDSTERS

Unreliable service

Unreliable service If you want to keep your money safe better buy tickets via airlines My flight was delayed for two hours Kiwi notified me about the delay but they did not say anything that the check in time and registration of the baggage was on the original time As the result I have missed my check in time When I called Kiwi they said it was fully my responsibility and I should have called the airport for the check in details They haven t got any responsibility before their customers

0 star reviews for this company

0 star reviews for this company Didnt book my outbound flight with the carrier but kept sending me emails about flight confirmation I missed the next connecting flight due to their error and these guys only refunded me for the outbound flight and not the second one Too much distress and embarrassment at the airport Please dont use KIwi to book your flights they are just money SCAMMERS

Never use kiwi com

The counselor said he would give me an answer to the refund request tomorrow but there was no answer at all This process has been repeated for 10 days If you make a reservation at kiwi com and make a change or cancellation you will never get a refund Never use kiwi com

Do not book

Do not book we had our flights cancelled the time elapsed since this is 2 months we were stranded in London heading for Ho Chi Min City Had to book again cost us thousands and kiwi have done absolutley nothing in trying to get our money back Awful Awful company

flight cancelled by carrier however

flight cancelled by carrier however kiwi want me to wait 3 months for refund I ve started a dispute with credit card il give them a few weeks before I go ahead with claim ALSO you can only contact them via call before your flights once your flights are over its via email only ORGANISED SCAM ARTISTS I BELIEVE il be leaving negative reviews everywhere to make sure everyone is aware PS check all other sites for kiwi com negative reviews they are all of that same nature

Stay AWAY they are scammers Rip OFF

Stay AWAY they are scammers no refund nothing could take money and they run impossible to make it to connecting flight had to pay 769 to purchase new tickets and would never buy a ticket from them or even if it s free Worst flight pay for everything including waterRip off company they deserve -10 stars not even worthy of 1 star

Didn t refund all my costs when flights cancelled

Bought flights through Kiwi for Ryanair for 216 95 Ryanair cancelled the flights I applied for a refund through Kiwi and was sent 200 77 So 16 18 is missing On enquiry they say that s for taxes paid when I originally booked that can t be refunded So someone somewhere has trousered my missing money Avoid - and book direct with the airline

Kiwi com is weste

Kiwi com is very bad company They just keep repeating lies My Flight ticket booked with could not be changed so I requested full refund to kiwi After contacting them several times Kiwi said repeat that they would process the refund within 14 days at the latest But Two weeks later they are still repeating the same thing So I checked with the airline and they haven t even started the cancellation process yet They are liars I can t trust Kiwi and it is very inconvenient I will never use Kiwi again and I do not recommend it to anyone This company that does not keep its promises to customers and does not conduct business nomally should be eliminated