Tripmate Reviews

Used Trip Mate for a recent trip

Used Trip Mate for a recent trip Placed a claim for missed portions of the trip due to flight delays Used and submitted the online claim forms which worked perfectly Did not have to spend any time on the phone It did take two months for reimbursement but I blame that on covid lack of personnel They even paid for a missed activity I had arranged myself not part of original planned trip thru Colette

Good experience

This was a great company who appeared to really care that our insurance paid us fully and efficiently The paperwork was easy to complete the requests of materials we had to send in was reasonable and the payout was full and timely We are please with this insurance company and would use them again

Open and shut

We had to cancel our trip because my husband had a disabling accident a few weeks prior The TripMate requirements for filing a claim were reasonable and the claim was handled expeditiously I did everything online

A Satisfied Customer

This was the best experience I have had with an insurance company Our European cruise was cut short when we both tested positive for COVID-19 It was easy to document and submit our claim which was paid in about a month I usually do not purchase travel insurance but because of the pandemic I decided to give it a try I am certainly glad I did

Claim submission and follow-up was done

Claim submission and follow-up was done totally online and clearly documented at all steps The two times I contacted TripMate by phone the representatives were extremely helpful My claim was approved and paid even sooner than the 30 day window stated by the company with no need for additional documentation This was my first experience with a travel insurance claim and honestly I expected some difficulties but there were none at all

Full reimbursement

Trip Mate fully reimbursed our missed trip due to hospitalization and sudden illness Getting the proof from the doctor took a lot of time and many phone calls but that was not Trip Mate s fault

I purchased the insurance hoping I

I purchased the insurance hoping I would never needed and I was rushed to the hospital the day before my trip w Covid in July of 2021 My documents I sent the day after never made it to the insurance for some reason and 2021 was the hardest year for me health wise with post covid symptoms and 3 autoimmune disease 1 year after I contacted the Tripmate again with no hopes on getting a refund Not only the lace I spoke with was extremely kind and helpful but went out of her way and stayed with me step by step to help me send all my paper work on line 1 month after I got 4 checks for the amount of the tickets I had paid for me and my children I am extremely please t with TripMate and I tell everyone about it

Very pleased with TripMate

I had to cancel a trip due to husband s illness I was worried about the claim being paid after reading other reviews online I can honestly say I am completely satisfied with the experience I had Tho it was difficult to speak to someone with the initial calls I made they did call me back as promised and explained the paperwork needed and how best to submit it all They promised the claim would be taken care of within 30 days if all the necessary papers were in order and they held true to their word I would not hesitate to recommend them and will definitely use them for future trips