Tristaronline Reviews

Responsibilty is for someone else

Responsibility is for someone else I purchased an Ecovacs x2 omni robotic vacuum cleaner through BigW Marketplace at Black Friday Sale 26 12 23 and it arrived from Tristar Online in mid Jan 2024 It failed to perform as per Ecovacs specs after less than 6 weeks and I contacted the manufacturer support line for assistance They advised me to contact the retailer where I purchased the product BigW were contacted and I was informed to contact the re-seller Tristar They were contacted on 17 3 24 and this triggered a frustratingly long string of email back-and-forths that lasted several months They initially would not investigate my claim unless I returned the product at my cost 110 Their decision was to repair the product return it to me It arrived in less than adequate packaging for securely transporting electronic equipment and it had visible damage and a major scratch across the robot camera screen I immediately contacted Tristar and was asked to return it again for further investigation This triggered several more emails to both BigW complaints and Tristar before they finally agreed to pay the return fees and give me a full refund On 13 6 24 the refund arrived back in our account

Ordered the Robot Vacuum and it never

Ordered the Robot Vacuum and it never arrived 2 weeks now Everyday I contacted them to ask all they said was We will contact the Post office tomorrow and it will be shipped tomorrow After about 6-7 times I am requesting for refund now and hopefully I will get back my 2k Never shop with them again

Bought a Garmin Phenix 7 watch from

Bought a Garmin Phenix 7 watch from Tirstar Online Thirteen months later the watch stopped working I contacted them but they said they couldn t help I contacted Garmin and they said they couldn t help either because Tirstar isn t an authorized supplier My friend bought a Garmin watch from JB Hi-Fi Almost two years later he had an issue with the watch and went back to the store They replaced it for him

Scam

First off try calling them right now Despite their advertised online support hours I can guarantee you will not get an answer nor a response via email or their online chat Their online support barely exists this makes getting a refund on the falsely advertised stuff they sell near impossible I ordered a Steam Deck OLED and received a used LCD model with games pre installed They then got mad at me for contacting them during their advertised hours as the phone number just redirects to someone s mobile number They then tried convincing me the LCD was an OLED and would not admit fault then continuously ignored me until I threatened an ombudsman This place is shady even though Big W uses them as a provider for certain items i d spend my money elsewhere with a better reputation and warranty this place is a scam

Advertised on Catch with incorrect

Advertised on Catch with incorrect pricing and tried to replace with lower quality model I paid for a Roborock S8 MaxV Ultra - Black on catch and was contacted the next day stating that the price was in error They then stated that the do not have the black in stock still advertisied and tried to get me to pay 700 more for the cheaper white version or accept the Pro version not MaxV Advised numerous times I only wanted the BLACK S8 MaxV Ultra and could they at least beat the price I could get it for elsewhere and they refused The stated they have processed a refund but will wait and see how long before I get it in my account Very disappointed Wont deal with them again as appears dodgy trying to get lead by advertising at much cheaper price just to say it was wrong and then offer lower quality products or request higher payment

Comfortably the worst online purchase

Comfortably the worst online purchase experience I ve ever had Bought a roborock through Big W s marketplace it broke almost immediately and have had the longest ongoing saga with Tristar to get a refund with them making up policies that aren t published such as calling it a change of mind and trying to dock a 20 change of mind fee even though they acknowledged it was faulty then a 10 restocking fee then a 70 postage fee Had to lodge a complaint with fair trading to get it resolved Absolutely garbage experience and really surprised Big W lets them sell through their platform given the poor reviews

Tristar cancelling Shopback order

Just wanted to relay my experience with Tristar Online via the Woolworths Everyday Market I found out that you could get a Nintendo Switch OLED for 330A from commenters here link to ozbargain removed TLDR Tristar cancelled my shipped orders making me miss out on the Black Friday sales opportunities During Black Friday I found that Tristar were selling the Nintendo Switch OLED for a 33 off retail via the Cashback program I purchased two Switch consoles I only wanted one but after Cashback did not track my first order I tried again I was able to get tracking to work on both items by messaging Cashback after the purchase Side note Everyday Market doesn t allow you to cancel orders even if they haven t shipped yet You have to wait until you receive the order before sending it back for a refund Just to clarify I m not a scalper I then received tracking with Auspost for BOTH items With the status We ve got it 34HFP50513990100093450734HFP505144101000934503After waiting two weeks the status did not change I contacted Tristar and they said they would investigate The very next day within 24hrs and on a Saturday no less they reported that both items are lost and they refunded my order I asked that they fulfill at least one of my orders but they ignored the request and issued refunds Annoyed because 1 The item was purchased during Black Friday I am now unable to find a reasonably priced Switch being less than 2 weeks out before Christmas 2 They are not out of stock I can see on their website the exact item I ordered is in stock link removed Actually 450 that is reasonably priced but I can t rightly purchase from these ppl now 3 I suspect they cancelled my order without consultation because they realised that the Shopback amount was attached to my order s This is just speculation but don t see any other reason I think the shipping label was printed but never send

CHEATS AND LIARS

CHEATS AND LIARS They claim Australia Post have held my package for two weeks in a facility but Australia Post have never received the package nor has Tristar raised a case with them They have stolen 499 from us and given us nothing NEVER TRUST THEM

Lost order bad service

If I could give zero stars I would My order mysteriously vanished into the abyss and apparently so did any hope of proper customer service After their so-called thorough investigation aka shrugging and blaming Australia Post they casually informed me the item was out of stock No replacement just a refund Here s where it gets worse this whole ordeal made me miss out on my Black Friday promotions my cashback and completely ruined my shopping experience Why Because they oversell their products and clearly have zero quality control over their partner merchants They ll happily take your money even if they can t deliver the goods To add insult to injury their refund process is overly complicated Instead of a simple fix I get a lecture on store credit and payment methods followed by instructions to call another number if I dare request a refund any other way Oh and don t bother replying to their email your ticket is already closed They re done with you This app and its service are a joke If my order was lost in transit their customer service and business practices were lost at launch Stay away unless you enjoy disappointment and empty promises