Triumphmotorcycles Reviews

Recently had to buy a new headlight for

Recently had to buy a new headlight for my explorer 1200 xcx almost 500 for what is basically a plastic shell When I received it the bolts washers and rubber grommets weren t included so another 30 for these I used to ride a goldwing which were expensive for parts but Triumph take the biscuit a total rip off which should be investigated by comsumer groups etc

Terrible customer service

Terrible customer service Bought a brand new bike Problem with front disc brake Would not rectify Quality of new bikes not what I expected from Triumph and warranty customer service by Triumph dealer very disappointing

Time to switch brands

I feel pretty sad that I am writing this review I am a genuine Fanboy when it comes to Triumph I love that a British brand is out there kicking ass and taking names against some much more prominent brands However after a recent experience when my local dealer told me my head gasket was most likely blown on a 2018 Speed Triple with only 2100 miles only to find out that it was a water pump it leads me to question the entire credibility of the brand From the first time I spoke to the Dealer I was pretty clear that I knew the bike was out of warranty and that I was asking a big favour for out-of-warranty support But to find out that I could have laid out a massive chunk of cash when the problem was much simpler is galling It just feels like another example of a once great brand that has stopped to the base level of profit and revenue of customer care Why am I writing this review of Triumph you might ask They appoint the dealers who in turn represent the Triumph brand and manage the customer experience Time to switch brands

Terrible service

Terrible service I ordered clothes in the sale which were returned to triumph after ONE failed delivery attempt After contact they said they would resend the order I heard nothing for a week so I chased them up and they had booked the clothes in as stock and said all they could do was refund me As there are no more t shirts in the sale I m left with no t shirts No compensation other than a pointless 10 off voucher AVOID

Triumph design mean well but don t do

Triumph design mean well but don t do well Reference to keyless ignition What a faff Go to ride bike turn on fob power to enable bike to start use key to unlock steering put fob in pocket Go to ride bike to filling station Stop bike take out fob to unlock filler cap disarm fob to leave bike to pay for fuel after locking steering Go back to bike arm fob and same time unlock steering Put fob back in pocket again See a pattern here Like why have keyless What a faff

Ghosted by Customer Service

I ordered a pair of boots from Triumph recently after buying a Triumph motorcycle I don t love the way they fit so I m trying to return them I didn t receive a return label had them shipped to a local dealer to save on shipping costs so I reached out to customer service to see how to get a label They responded asking me to send my last name and shipping address which I immediately did That was October 8 I never received a reply I followed up twice by email trying to confirm that they received the info they requested from me--no response I ve tried calling the 24 7 customer support phone number--it rings and rings no answer What do I do How do I get these boots returned They re just over 200 so it s not an insignificant amount of money This is ridiculous You are a major corporation How can your customer service be this poor

Just awful

Just awful Please steer clear I signed up a couple of weeks ago and I am deeply regretting it now The new policy came with a clause that I would always have a Thatcham or Sold Securelock on the motorcycle if I was away from the bike or it was uninsured This was not agreed to when I took out the policy Having it removed cost me another 30 admin fee They then misinterpreted my NCB doc and want to charge another 30 admin fee Just awful people who want to slap on hidden charges Triumph is a quality brand Triumph Insurance degrades that brand significantly Avoid if you don t want to be stung

Never again

Bought a brand new street triple RS in June and took it home on July 21st 2021 from Triumph Como Since August 10 the bike started randomly displaying an immobiliser fault leaving me on foot Everyone was on vacation and there was no emergency number I bring the bike to the dealer on Aug 23 and on Aug 24 they claim to have fixed the issue On Aug 29 the bike has the same issue again It s been a week and the dealer now still doesn t know when they ll receive the part the bike needs to be fixed How am I supposed to go to work

Dissapointing service

I recently brought my bike in salone for a repair on the engine They returned the bike saying that the damage had been fixed instead I have found several additional damages that weren t there when I left it Still to this day they have not been able to fix it and my bike is basically useless It s important to point out that my bike is not even a year old yet I am so dissapointed with the service Triumph Officine has provided and even more upset that they can t fix the damages which they were responsible for