Triyoga Reviews

Triyoga Ealing - Awful

Have a purposefully non transparent membership that indicates a 30 day cancellation period but is manipulated to force the customer to pay to the next billing period regardless Completely unethical Some classes are oversubscribed and yet the centre crams people into studio rooms despite conditions being uncomfortable for those that practice Unpleasant experience avoid

Bottom feeders

On a promotional deal I bought two weeks of classes I didn t realize it but I needed to cancel it or be automatically billed 170 every month on membership Triyoga has been automatically debiting my checking account for 170 every month now for six months I have tried calling and canceling to no avail in spite of promises to the contrary My bank finally told be to cancel the cc These are practices used bu the worst bottom-feeders

Very dishonest billing practices

Very dishonest billing practices I had an issue with charges for a membership which I didn t intend to commit to I have called four times and written three emails They promise to get back to me but never do I have now paid them over 1000 in monthly membership bills and have never been to their studio once That s bad yoga

I went to an intermediate reformer

I went to an intermediate reformer Pilates class and I was fairly new had only gone to about 2-3 other classes at other studios The instructor Yvonne was extremely rude and had no patience While I did the best I could she was very clearly annoyed with me and other members of the class This was quite literally the worst experience I had at a yoga studio She should not be allowed to teach

Misleading salespeople shady membership policies nonexistent customer service

I am writing to express my extreme dissatisfaction with a recent membership issue and unexpected charges In February 2024 I visited TriYoga with the intention of purchasing a one-month membership I specifically inquired about the possibility of splitting the payment between my card and a credit card belonging to my friend who resides in the USA as a one month membership was a birthday gift to me from her The staff member at the front desk explicitly confirmed the option of a one-month membership and attempted to process the split payment Unfortunately a technical issue arose I was then presented with two options wait for the issue to be resolved possibly missing my scheduled class or complete the payment online later Due to time constraints I opted to finalize the payment online later However based on the information provided by a TriYoga staff member I was under the clear impression that the membership was for a single month only To my and Daniela s complete surprise we recently discovered that TriYoga has been charging her credit card for a membership since February Neither I nor Daniela received any communication regarding recurring charges or a confirmation of a multi-month membership purchase Never once have we received any emails from TriYoga concerning this supposed membership There is also no clear record on my account details within the TriYoga system that clarifies the cost of this membership I also never attended TriYoga again after that first month at TriYoga When I contacted TriYoga on May 15th to address these unauthorized charges I was informed that membership cancellation requires written notification as per their terms and conditions While I understand the importance of clear communication on both ends I was demonstrably misled by the staff member at the front desk Given the misinformation provided and the lack of any confirmation or reminder regarding recurring charges I requested a full refund for all membership fees charged to my friend s credit card since March Additionally I requested reimbursement for any foreign transaction fees incurred due to the international payment processing Furthermore I requested the immediate cancellation of this membership The situation has resulted in my friend being unknowingly charged for a service she or I never used causing significant emotional strain I believe this is a direct consequence of the miscommunication that occurred during my initial visit I trusted that TriYoga would take responsibility for this error and promptly address my requests for a complete refund foreign transaction fee compensation and immediate membership cancellation However they did not They responded to my email on May 22 misspelling my name and saying I have can see that you purchased the membership online and the terms and conditions were email to you after the purchase They then shared an email that I supposedly should have received I had not received such an email if any ever from them My email box is not putting messages of theirs on spam etc TriYoga refused to refund my friend and I but did say As a goodwill we can offer you credit for the months that you didn t come into the studio this can be used for treatments workshops or classes this can also be gifted I begrudgingly accepted the compromise However despite two email inquiries asking TriYoga how to access such credits no one has responded to me It is now June In short I have not received ANY confirmation that my initial membership is canceled I have not received ANY notification as to how to use supposed post credits And I have never dealt with a more shady yoga studio in my entire life

Great teachers awful staff

I used to love tri-yoga but since it has been sold I have found non teaching staff to be pretty awful Do you they know or indeed care at all about yoga On-line class was not happening today due to technical problems but I wasn t notified When I rang to see if there was a problem they were indifferent unhelpful bordering on rude Apparently I now need to formally request a refund As long as teachers continue to be as amazing as they always have been I will probably continue to go but some kind of integrity has definitely be lost here No one even acknowledges people as they arrive or leave the building

AVOID AVOID The worst yoga centre

AVOID AVOID The worst yoga centre I ve ever been to and I ve done yoga for 20 years The classes are empty and still they put fans on in the ceiling in a freezing cold room I did a week trial for 49 which is not really cheap after 3 classes I got so sick as once you sweat a bit your clothes and skin becomes freezing I suggested I could postpone the rest off the trial until I was not sick but they said no and just wanted more money The staff and the vibe is the most unfriendly I ve ever encountered this is a good example of what the essence of yoga is NOT and please do not let yourself be fooled by the impressive selection of classes this place has apparently had new owners recently and is truly awful

I am so disappointed by the customer

I am so disappointed by the customer service at this studio - really not good at all The classes aren t that good and its so expensive - not worth the hassle and the money Read their T Cs if you intend to buy class passes there are there to catch you out and take your money